Medtech Field Service Agent - South Carolina

Overview

Our Med Tech Field Service Agents apply their technical and customer service experience by collaborating with healthcare professionals and technicians. You will assist Field Service Technicians with replacing parts, troubleshooting, repairing, and updating medical devices in a hospital setting with the support of an on-site team. This is a great opportunity to develop and advance your technical skills.

• Assist field service staff with organizing, testing, updating medical devices, installing/configuring hardware, software, and network products
• Manually move and carry medical equipment and un-box medical devices from shipping or storage containers
• Set up and organization of equipment and workstations
• Conduct routine checks and record data from product tests after installation and configuration
• Assignment-based schedule working per diem
• Travel nationally to support customer needs
• Provide ongoing communication and customer support to on-site hospital staff
• Provide on-the-job training (OTJ) for new hires
• Complete other duties at the discretion of management

• High school diploma or equivalent required
• Minimum of 1–2 years of technical experience in a hospital setting preferred. Other field technician experience in healthcare settings will be considered.
• Active and unrestricted driver license and a personal vehicle for local work-related assignments are required. Travel time and mileage are reimbursed.
• Must be comfortable with basic software programs and Microsoft operating system
• Ability to assemble and disassemble equipment and devices
• Ability to sit and stand for long periods and lift up to 50 pounds
• Ability to work an assignment-based schedule with 40+ hours per week when on assignment
• Ability to clear hospital vendor credentialing requirements, including proof of vaccination status

• Hardware experience such as replacing bezels, key pads, buttons, batteries, etc.
• Software experience such as calibrations, networking, software updates
• Set-up and organize the equipment and workstations
• Conduct routine checks and record data from product tests after installation and configuration
• Context: IQVIA Med Tech CFS seeks to help customers advance healthcare in a fast-paced environment to improve patient outcomes

This position is not eligible for our Medical Benefits.

Due to the nature of this role, individuals must complete healthcare facility credentialing. Immunization requirements specified by facilities must be met. Typically required vaccines may include Measles, Mumps & Rubella, Varicella, TB test, Tetanus/Diphtheria/Pertussis, Hepatitis B, Influenza, and COVID-19 (primary series). Our client’s requirements may supersede applicable laws regarding reasonable accommodations or exemptions.

Please note:

This role is not eligible for Visa sponsorship.

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. IQVIA is committed to integrity in our hiring process and maintains a zero-tolerance policy for candidate fraud.

The potential base pay range for this role is $20-$22 per hour, with actual pay based on qualifications, location, and schedule. In some cases, incentive plans, bonuses, and/or additional benefits may be offered.