Customer Service Representative

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Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to grow with us.

Position: Customer Service Representative

Reports To: Branch Manager / CSR Director

Position Summary: As a Customer Service Representative, you are the primary point of contact for patients, caregivers, referral sources, and commercial accounts. You provide product and service information, handle inquiries, process orders, resolve complaints, and maintain accurate records.

• Have a comprehensive understanding of all products carried by the company.
• Familiarity with company wide policies, procedures, standards, and training programs.
• Competent use of Brightree functions.
• Proper intake procedures, insurance verification, and prior authorizations.
• Documentation of equipment, patient financial responsibilities, and order details.
• Provide professional telephone greetings, transfer callers, and take detailed messages.
• Greet visitors and direct them to appropriate personnel.
• Distribute mail, monitor fax transmissions, and file correspondence.
• Qualify orders, verify insurance coverage, and communicate financial responsibilities.
• Enter customer orders and changes into the computer system promptly; process work orders, prescriptions, and necessary paperwork.
• Arrange convenient pickup/delivery times for customers and caregivers.
• Handle customer complaints politely using proper procedures.
• Audit and file delivery, pickup, or exchange paperwork accurately.
• Track active rentals, automatic reorders, and maintenance schedules.
• Obtain prior authorization numbers from third‑party payers and log them.
• Obtain verbal and written orders from physicians and other healthcare professionals.
• Process billing, posting, insurance denials, and inquiries on time.
• Maintain current patient files and information.
• Participate in company training programs.
• Demonstrate excellent oral and written communication skills.
• Complete timely filing of paperwork into patient charts.
• Create and use computer reports for quality assurance.
• Instruct customers or caregivers on proper and safe use of delivered equipment and provide instructional materials.
• Ensure all procedures (billing, posting, insurance, denials, etc.) are processed accurately.
• Maintain adherence to all company policies and procedures.
• Perform scheduled hours and staggered shifts as needed.
• Perform duties at other company locations if required.
• Perform additional duties as assigned by supervisor.
• Continually develop knowledge and skills related to the role.

• Medical Insurance – multiple plans to choose from
• Dental & Vision Insurance
• Short‑Term and Long‑Term Disability Options
• Life Insurance
• Generous PTO plan
• Paid Holidays
• 401(k) with match
• Competitive Pay

• High School Diploma or equivalent.
• Previous experience in a clerical or customer service environment.
• Knowledge of Microsoft Office (Word, Excel).
• Proficient general office skills (typing, computer, fax, filing, multiple phone lines).
• Strong communication skills and ability to make independent decisions.
• Preferred:
  Medicare/Medicaid and insurance billing, bookkeeping or medical office experience.

FLSA Status: Non‑Exempt

Location: Myrtle Beach, SC

Salary: $15.00 – $15.00 per hour