Customer Service Rep

APAC Central Inc., a CRH company, produces and provides crushed aggregate materials, sand, ready‑mix concrete, asphalt, and performs as a regional heavy highway/infrastructure construction firm serving Arkansas, Oklahoma, and southern Missouri. APAC‑Central, Inc. and its founding companies have been serving our customers since the early 20th Century and look forward to continued success in the 21st Century.

APAC - Central-Central West Region - River Valley

• Competitive pay is $15 to $19 an hour, with opportunities for advancement.
• $1500 Sign on Bonus
• Supportive team environment and ongoing training.
• Chance to play a vital role in serving the construction industry and building lasting relationships.
• Comprehensive benefits package available.
• Paid Time Off (PTO) to support work‑life balance.
• 401(k) retirement plan with company contribution.

• Respond to customer inquiries by phone with professionalism, positivity, and a solutions‑oriented approach.
• Process detailed and accurate orders, providing guidance on product availability, plant locations, and delivery schedules.
• Assist drivers with navigating delivery areas and identifying optimal routes to job sites.
• Develop strong relationships with customers, foremen, and internal teams to ensure seamless service and repeat business.
• Monitor inventory and materials at various plants and worksites, coordinating with the construction division to meet project needs.
• Track and review driver timecards and service hours, supporting compliance and operational efficiency.
• Coordinate driver schedules, random drug tests, and DOT physicals as needed.
• Support hiring efforts by screening applicants and participating in driver meetings to foster communication and engagement.
• Collaborate with maintenance teams to schedule equipment repairs and with payroll to ensure accurate timekeeping.
• Demonstrate reliable attendance and flexibility to meet business needs, including occasional nights and weekends.

• High school diploma or GED required.
• Experience in dispatching or a logistics environment is preferred but not required.
• Valid state driver’s license and a clean driving record.
• Must be 18 years of age or older and able to pass pre‑employment physical, drug screening, and background check.

• Exceptional verbal and written communication skills.
• Ability to build rapport at all levels—from customers and drivers to management and support staff.
• Proficiency with computers, office equipment, and relevant software (word processing, spreadsheets, databases).
• Familiarity with truck and plant capacities, inventory management, and the nuances of asphalt, paving, construction, and related products.
• Strong critical thinking skills—able to analyze issues and make decisions independently under pressure.
• Dedication to safety, teamwork, and maintaining a consistent work schedule.

• Fast‑paced office setting, sometimes requiring multitasking and quick decision‑making.
• Regularly uses hands, sits for extended periods, and communicates clearly (in person and via phone).
• Occasional standing, walking, and light physical activity.
• May be exposed to moderate noise levels.

Apply today and help us deliver excellence to our customers and communities!

The above is intended to describe the general nature and level of work. Other duties may be assigned as needed. Reasonable accommodation is available for qualified individuals with disabilities.

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

APAC Central Inc., a CRH Company, is an affirmative action and equal opportunity employer. EOE/Vet/Disability. CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

Date:
Jan 15, 2026