Level 2 IT Support Technican

The Level 2 IT Support Technician is part of the support desk team and assists end users with desktop hardware and software challenges and questions. Also assists other IT staff with infrastructure or application support tickets as appropriate.

• Provide high-level service, communication, and technical support to ADAC users.
• Diagnose, troubleshoot, and repair issues with corporate desktop, ADAC mobile phones, printers, peripherals, and AV conference room equipment.
• Effectively communicate ticket status in writing and verbally to users and the team.
• Document support activities and train users on new hardware and software where pertinent.
• Assist infrastructure and applications IT staff with networking, servers, internet, email, and corporate applications support issues.
• Perform preventative maintenance on desktop equipment and printers.
• Perform user access maintenance in Active Directory and other business systems.
• Train users on basic desktop hardware use and ADAC corporate software applications.
• Assist System Admins with creation and maintenance of workstation images.
• Complete necessary tasks for employee on-boarding and terminations processes.

• An associate’s degree or equivalent experience is preferred.
• 2-4 years of experience in information technology, and/or IT support desk.

• Familiar with a variety of field systems and procedures.
• Strong troubleshooting and diagnostic skills.

Average daily physical requirements:
Move containers up to 30 pounds, operate computer and general office machines, use hands/fingers to handle or feel, communicate with various parties.

Environmental conditions:

Normal office environment, plant environment, warehouse environment. Travel:
Limited travel to between ADAC facilities.

This job description does not list all duties of the job. Employees may be asked by management to perform other duties as needed. ADAC reserves the right to revise this job description at any time. This job description is not a contract for employment and does not infringe upon ADAC’s at will employment status.