Hospitality Representative

Overview

The following describes the requirements, responsibilities, and expectations for the position.

Employment type

is part time and shift is day shift. This role may involve working with interruptions while maintaining a strong customer focus.

• Minimum:
  High school diploma or equivalent combination of experience and education. Preferred:
  Associates degree in business or related field.
• Minimum:
  Two years guest/customer services experience.
• Ability to work with interruptions while maintaining an excellent customer focus. Organizational and multi-tasking skills. Attentive to detail. Demonstrated experience with Microsoft Office products (word processing, spreadsheets, database and presentation software). Professional presence and vocabulary. Pleasant and helpful demeanor. Interpersonal and positive. Self directed and ability to exercise independent judgment. Team player.
• Familiarity with standard desktop and Windows-based computer system, including email, e-learning, intranet and computer navigation. Ability to use other software required to perform essential functions.
• Minimum:
  Standing for long periods of time (up to 80% of shift). Ability to walk, bend and stoop. Use of computer, keyboard and phone. Ability to push guest or patient in wheelchair.

Employment Type: Part time

Shift: Day Shift

Status:
Relief

• 11:00 am to 3:00 pm M-F

• Communicates and collaborates with patients, visitors and families in a professional and helpful manner.
• Acknowledges and greets people in a warm and inviting manner as they approach the main desk. Gives accurate information and directions to patients, visitors and families.
• Follows screening guidelines to ensure only appropriate access is granted to patients, visitors, and colleagues.
• Understands how to perform basic tests, such as temperature screenings, for patients, visitors, and colleagues.
• Ability to assess patient’s condition and determine if safety guidelines (such as masking) cannot be met.
• Ability to de-escalate patient and visitor concerns related to safety guidelines in place and escalate those concerns to the appropriate resources, if needed. Maintains a clean environment through routine cleaning of entrance and screening tables as needed.
• Demonstrates the ability to make high level assessments of a patient or visitor's medical condition and necessitate next steps to support their experience and safety. (Wheelchair assistance, inability to comply to safety guidelines, etc.)
• Answers phone calls in a warm and inviting manner and patches calls to appropriate staff
• Follows all guidelines for overhead paging as needed for security and life safety codes
• Works with staff assisting in directions and assigning patient/family escort when necessary.
• Provides the “Something More” to all guests (i.e. patients, visitors and families). The “more” may be the offer of comfort measures when available and appropriate: food, reading materials, access to the chapel, restrooms, gift shop and coffee shop.
• Requires going above and beyond what is normally expected to meet the need of our guests.
• Sensitive and adaptive to the special needs of patients, visitors, and staff while recognizing and referring questions of a medical or personal nature appropriately.
• Composes and distributes personal correspondence for patients and families. Compiles reports as requested.
• Maintains a professional image in work area and appearance, consistent with the standards established for Trinity Health.
• Performs other related duties as assigned.

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.