Mission Services Program Assistant

Overview

The Program Assistant is a shared role between two individuals who are responsible for performing a variety of functions, including customer service to the individuals we serve and their caregivers, telephonic intake (including collection of info to determine a priority score for Meals on Wheels services), ensuring accuracy of meal schedules, planning and scheduling holiday and emergency meals, entering menu items in the database, entering meal count information, and responding to driver calls/messages during Meals On Wheels delivery.

• Answer main phone line and direct calls appropriately.
• Coordinate and conduct telephonic intake for new meal services and service changes.
• Maintain copies of forms.
• Monthly mailing of contributions statements.
• Provide data entry for the Congregate and HDM programs.
• Manage the daily meal counts, send reservation documents to coordinators, and order meals and meal tickets as needed.
• Maintain participant files (digitally and physically) per grants and other requirements.
• Verify and arrange for services including routing/mapping, meal distribution, monthly statements and billing for various programs.
• Check vendor view throughout the day making changes for Medicaid Waiver clients as ordered.
• Manage and process Change of Service (COS) forms for Life Circles contract.
• Collaborate with internal and external agency teams to ensure best care of participants and best experience for staff and volunteers.
• Assist assessment staff as needed with data.
• Participate in fundraising events and trainings as needed, as well as any other duties as assigned.