Department Support - Student Services; Hub

Overview

Muskegon Community College is a center for lifelong learning that helps people attain their educational goals by offering programs that respond to individual, community, and global needs. MCC is an associate degree-granting institution of higher education and an applied technology leader for high-tech, hands-on training. The college is accredited by the Higher Learning Commission and offers robust student success support, tutoring, athletics, events, clubs, and activities.

The college operates multiple locations including the Muskegon main campus and extension centers in Ottawa and Newaygo Counties, with facilities such as the Hendrik Meijer Library & Information Technology Center, and other academic and student service spaces.

Perform clerical duties and assistance for the department (DSS and Jayhawk Hub within Student Success) to maintain a professional, well-organized and friendly environment among the students, faculty/staff and visitors. Duties include clerical, receptionist, scheduling, and other assignments relative to efficient operations of the department and/or college.

Final date to receive applications
:
Sunday, January 4th, 2026

Work Status
:
Full time — 40 Hours/52 Weeks

Pay
: $17.91 - $19.57 per hour, depending on experience

College Hours
:
Monday 8:00 AM – 6:30 PM, Tuesday–Thursday 8:00 AM – 5:30 PM, Friday 8:00 AM – 12:00 PM. Occasional evenings and weekends, variation with supervisor.

Required Skills

• Associate’s Degree or 3 years’ experience
• Demonstrated ability to relate to people of all ages, races, and socio-economic backgrounds
• Demonstrated ability to operate office technology, software, and equipment; establish yourself as the “go to” person
• Ability and willingness to upgrade skills including technology or process changes
• Ability to establish and maintain effective working relationships with students, staff, and outside persons
• Demonstrated organizational ability, attention to detail, and solid decision-making skills
• Discretion and ability to maintain confidentiality when working with students, faculty/staff and others
• Dependability, punctuality, and ability to work calmly under pressure
• Strong oral and written communication skills
• Ability to mentor, coach and work with student workers/interns while modeling professional workplace behavior
• Ability to work as part of a team and manage tasks independently as needed
• Flexible scheduling and willingness to work evenings/weekends for orientation, events, and office coverage
• Prolonged sitting/standing, keyboarding, and computer work

• Serve as receptionist for Jayhawk Hub and Disability Support Services; answer routine questions, route calls, and provide directions as needed
• Maintain inventory for student pantry; unloading, organizing, restocking and tracking usage
• triage requests to determine needed assistance; assist with check-in processes for Jayhawk Hub, Disability Support applications, MCC applications, FAFSA, and other financial aid questions
• Resolve or assist with resolution of complaints or concerns using tact and problem-solving
• Administer departmental scheduling systems to ensure meetings and appointments are accounted for
• Obtain student records and prepare daily agendas; update student records in Colleague
• Prepare and type correspondence; manage mailings and reminders for appointments
• Coordinate meetings and events, including venue, food service, AV, agendas; take and distribute minutes
• Prepare faculty load sheets and ensure appropriate compensation approvals
• Maintain filing systems, office supplies and inventories within budget
• Process travel requests, POs and expense reports
• Assist with development and maintenance of department website and portal pages
• Screen, hire, mentor, train, evaluate and discipline student workers/interns as assigned
• Perform other duties as assigned

Mental/Physical Demands

• Detailed Work
• Student Contact
• Deadline oriented
• Problem situations
• Multiple priorities and demands
• Emergency situations
• Confidentiality
• Continual interruptions
• Working with others and faculty contact
• Ability to speak and understand English in person…