Customer Service Representative

Inpro is a leading manufacturer of architectural building products and has been recognized as a Top Workplace in Milwaukee for 16 years in a row! We are seeking a motivated and detail-oriented Customer Service Representative.
About the Role

The Customer Service Representative will act as a key liaison between support teams, management, sales, and our customers. This role plays an essential part in ensuring customer satisfaction by driving timely complaint resolution, supporting internal processes, and helping enhance overall business productivity.

Investigate external customer complaints and provide consistent, timely communication throughout the resolution process.

Collaborate with departments such as Quality, Logistics, and Sales to analyze and resolve customer issues.

Prepare and monitor Requests for Customer Allowance (RCAs) involving returns, credits, or rework.

Assist customers directly or route inquiries to the appropriate team members.

Process credit memos, credit rebills, and reship orders.

Contribute to the creation and revision of work instructions related to customer complaints.

Support training efforts for new customer service representatives.

Identify and recommend opportunities for process improvements.

Complete additional tasks or projects assigned to support department and corporate goals.

Excellent written and verbal communication skills.

A self-starter mindset with the ability to make sound decisions—and the judgment to know when to seek support.

Strong time-management and prioritization abilities.

High accuracy, attention to detail, and follow-through.

Ability to manage multiple tasks in a fast-paced environment.

Strong organizational and listening skills.

Experience using CRM, ERP, or customer complaint management systems.

High school diploma or equivalent required.

You’ll collaborate with team members across all areas of the organization while reporting directly to the Quality & EHS Manager.

• Health insurance
• Generous company 401(k) contributions
• Flexible spending account
• Generous paid time off
• Employee assistance program
• Vision insurance
• Life insurance
• Referral program

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.