Customer Service Specialist

About the Role

Do you thrive in an environment where you can provide a personalized service experience, where growth and problem solving are rewarded? Are you driven by increasing sales while maximizing customer satisfaction with finding the right product? Come join the 4

Front team and excel in product management, and customer engagement.

• Enter and process orders with product, pricing, scheduling, shipping dates within ERP.
• Partner with manufacturing and shipping departments with any changes.
• Maintain all open and closed sales files.
• Review incoming orders and problem solve any issues with each order.
• Maintain entry and invoicing for all sales orders.
• Be the contact for distributor inquiries that correspond with order entries.
• Assist managers and coordinating departments with customer facing issues.
• Work with Sales, Operations, Engineering about date management, special requests, freight, etc.
• Assist with continuous improvement projects including lean and kaizen events.

• Education and Experience:
  
  Requires a high school diploma. General education or college courses equivalent to an Associate’s degree in Business Administration is desirable.
• 2-4 years of experience in customer service working directly with customers, salespeople, or distributors.
• Experience using iPhone and iPad is a plus.
• Computer
  
  Skills:
  
  Ability to use a personal computer utilizing spreadsheet and word processing software applications, databases, and automated systems to accomplish work.
• Intermediate skill level with Microsoft Office Suite;
  Word, Excel, Project, and PowerPoint preferred.
• Experience using manufacturing ERP software, JD Edwards, preferred.

• Generous PTO program
• 11 paid holidays:
  Good Friday, Memorial Day, Independence Day (2 days), Labor Day, Thanksgiving (2 days), Christmas (2 days), New Years (2 days)
• Company sponsored benefits:
  • Employer contribution to Health Savings Account, up to $1000
  • Life insurance
  • STD/LTD/AD&D
  • Reimbursement for PPE, including safety shoes and prescription safety glasses
  • UHC Employee Assistance Program
  • All coverage begins on Day 1 of employment!

• Seniority Level: Associate
• Employment Type:
  
  Full-time
• Job Function:
  Customer Service
• Industries:
  Manufacturing