Muscle Shoals - Service Advisor

Overview

Service Advisor – Be the Voice of the Service Department. We’re looking for a Service Advisor who thrives in a fast-paced environment and can serve as the essential link between our customers and service technicians. As the central point of communication, you’ll be responsible for understanding customer concerns, coordinating service and repair solutions, and ensuring clear, consistent updates throughout the service process.

You’ll play a key role in creating an exceptional service experience—from diagnosing initial concerns to explaining recommended repairs and maintenance with clarity and confidence.

• Serve as the primary liaison between customers and technicians
• Accurately identify and communicate vehicle issues and service needs
• Set and manage clear expectations for repair timelines and costs
• Ensure customers are informed on required and recommended services
• Maintain a strong focus on customer satisfaction and retention

• High school diploma or GED
• At least 1 year of experience in a dealership or large-scale service facility
• Valid, unrestricted driver’s license and clean driving record
• Strong technical knowledge and proven customer service skills
• Ability to stay calm under pressure and handle multiple priorities
• Volkswagen & Mitsubishi Certification is a plus, but not required
• Professional appearance, positive attitude, and excellent communication skills
• Passion for delivering world-class customer service

If you’re a team player with a talent for communication and a passion for the automotive industry, we’d love to meet you!