Business Development Specialist

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Develop and maintain new and existing commercial and industrial communications accounts (MAN (Ethernet), Point-to-Point Fiber, Leased Fiber, Wholesale solutions, VOIP and Hosted Phone (PBX), commercial/hospitality/bulk CATV and Internet). Provide technical information and support for MPW communications products and services.

• Acquire, build and grow relationships with new and existing commercial and industrial customers to achieve sales objectives/goals as established by the Manager, Marketing & Sales. This includes:
  • Stay current on related business activity in the community to identify opportunities for new customers as well as upgrading and retaining existing customers.
  • Educate customers and promote MPW communications products and services.
  • Develop customer relationships by making regular visits to their site and discussing their needs for enhanced products and services.
  • Proactively develop and present proposals to new and existing customers for identified needs, drafting installation agreements as needed.
  • Coordinate product installations with the customer and follow up on installation to ensure the highest level of customer satisfaction.
  • Maintain accurate, complete, and organized client logs/reporting and appropriate paperwork.
  • Create and/or close out of Business Development service orders on a timely basis.
• Act as the liaison between the customer and the Utility to ensure the highest levels of customer satisfaction and retention.
• Provide telephone and on-site technical support for commercial and industrial customers.
• Coordinate advanced technical support through the Communications group.
• Participate in various public relations activities supporting Utility initiatives at the direction of the Manager, Marketing & Sales.
• Ensure the upkeep, maintenance, and visibility of product information displays throughout the community.
• Engage in community outreach by representing MPW at community events including Greater Muscatine Chamber of Commerce & Industry functions, community parades, and promotional activities such as distribution of MPW calendars at events like Jingle & Mingle.
• Other duties as assigned.

• Associate's degree in electronics or related field or equivalent combination of education and experience required.
• Minimum 2 years of experience in business-to-business (B2B) sales. Demonstrated experience in establishing and developing a sales territory, fostering and maintaining business relationships and consistently achieving revenue targets.
• Knowledge and experience with a broad range of data and communications services and products.
• Experience with troubleshooting and repair of computer software and hardware.
• Working knowledge of networking technology.

• Excellent verbal and written communication skills, with demonstrated skills in sales techniques.
• Excellent interpersonal and listening skills, with ability to build productive professional relationships and promote a team atmosphere.
• Proficiency with use of Microsoft Office Word and Excel at an intermediate level. Previous experience with a customer information system preferred.
• Good judgment and reasoning skills.
• Problem identification, analysis, and solving.
• Strong organizational skills.

• Ability to work as part of a team, either as team leader or a member of a team.
• Ability to drive results and ensure work is accomplished properly, safely, and in a timely manner.
• Must be able to effectively address and defuse customer issues.
• Ability to work independently, effectively prioritize work, manage multiple tasks, meet deadlines, and adjust work priorities as needed to meet department/organizational objectives.

• Must possess a valid driver's license; personal vehicle may be required for use during work hours.
• Must be able to attend work on a regular basis and work extended hours as needed, including participation in after-hours community events.
• Must maintain a method of communication in order to be contacted by MPW outside normal work hours.

• Work environment is primarily in visits to customer locations (80%). Part of the workday is spent at MPW's offices completing paperwork and duties (20%).
• Must comply with all safety and site rules at all locations.

Salary: $64000 - $77000 per year