EVP, Chief Operations and Technology Officer

Description

The position of EVP, Chief Operations and Technology Officer is responsible for the supervision and leadership of client experience, deposit operations, data processing, information technology, project management, payment systems supporting treasury management products and services, corporate marketing and brand protection, business continuity, vendor relationships and conversion activities as applicable for both the holding company and bank.

• Diligently protect confidential information and assist the Bank in ensuring that all confidential and sensitive information is handled appropriately.
• Ensures a conservative risk management culture focused on safety and soundness, including all aspects of regulatory CAMELs ratings, with particular emphasis on regulatory compliance.
• Ensures safe and effective processes for account opening and maintenance, transaction processing and reconciliation, regulator compliance for deposits, handling exceptions and error resolution, and supports branch and digital channels.
• Leads monitoring and continuous improvement of client experience.
• Responsible for organization‑wide standardization, operational efficiency, technology implementation, treasury management and payments systems, and continuous improvement efforts.
• Participates in acquisition efforts and oversees related conversion and integration activities.
• Understands the company’s business model and aligns the kinds of knowledge that are relevant to improve the way we do business with our customers. Translates vision into action, thinks of new ways of doing things and focuses on deliverable results.
• Assumes responsibility for developing and implementing overall policy, plans, and programs relative to areas of responsibility.
• Actively upholds the organization’s vision, mission and values, encompassing mutual respect, honoring commitments, working with integrity and accepting responsibility for own actions.
• Has a strong commitment and dedication to internal and external client experience.
• Leads the Technology Advancement Committee.
• Participates in various committees, including the Executive Leadership Team, Executive Risk Management Committee, Retail Strategy Committee, Marketing Committee, and ALCO.
• Represents the bank and provides leadership in key community activities, including business, charitable, civic, and social organizations to maintain a proper responsible citizen stature for the bank.
• Knows and understands corporate structure, is able to communicate this to all levels in the organization and make recommendations for changes in this structure as needed to maximize organization performance.
• Recruits, trains, and develops team leaders. Provides regular & effective performance feedback through timely performance appraisals. Creates development and succession plans for all areas of responsibility. Coaches and holds team leaders and associates accountable at all levels.
• Communicates with associates openly and honestly and promotes open door policy. Effectively communicates programs, policies and procedures relating to company vision. Removes obstacles blocking success in a collaborative manner.
• Demonstrates knowledge of and adherence to EEO policy, shows respect and sensitivity for cultural differences, educates others on the value of diversity, promotes a working environment free of harassment of any type.
• Exhibits and reinforces the company culture and behaviors on a regular basis.
• Assures compliance with all bank policies and procedures, as well as all applicable state and federal banking regulations.
• Maintain an active awareness and understanding of policies, procedures, designated authorities, regulations, and laws, including but not limited to, the Bank Secrecy Act, Anti‑Money Laundering Act, etc. Follow these at all times.
• Communicate openly with supervisors and other management about policies, procedures, work conduct, and job functions. Ask questions to clarify any uncertainty in issues.
• Participate in training sessions and policy updates as necessary. Assist with coordination of scheduling as appropriate.

• Bachelor’s degree from a four‑year college or university; or ten or more…