Senior Manager.Operations.Aster Office - Jordan

Enhancing Performance

• Takes decisions on matters relating to the day to day retail operation within their defined work area including the strategic planning of resources
• Translates the strategic goals into retail operational plans to achieve the required targeted growth in sales and profit
• Identifies and optimizes promotional opportunities ensuring these are co‑ordinated with wider Mind promotions and campaigns
• Bring in right talent, proper infrastructure, strategy for optimum business performance and improve all retail units qualitatively and quantitatively

• Assign specific individuals to the team, and negotiate with the project manager regarding resources
• Uses open feedback mechanisms from the operations team with other departments to ensure the integration of the retail strategy with Minds’ other activities
• Works with the HR Business Partner to ensure people management issues are satisfactorily resolved and relevant HR policies and procedures are adhered to. Chairs disciplinary, grievance, capability hearings and appeals as required.
• Proactively manages and supports the performance and progress of Regional Managers and their regions, sets objectives and targets; works with Regional Training Manager to develop individual training plans for the team

• Generates ideas about future retail activities to ensure a cutting edge strategy; maintains up to date knowledge of the market place, competitors and trends
• Works with the other Heads of Function to influence the creation and communication of Organisation strategy, business priorities and targets for the Regional Teams and ensures there are systems in place to enable the shop managers to receive the information in a timely manner
• Strategies and plan and oversee the D&M activities to ensure attractive and relevant display and merchandising to improve overall look and feel of the units across GCC & impact the revenue positively through merchandising activities

• Ensures all new shop proposals meet the required return on sales prior to submitting any recommendations to the supervisor, all new shop locations must be visited to ensure they will trade effectively and meet the proposed budgets.
• Influences and supports the retail element of the annual budget process ensuring understanding and buy in from the operations team. Constantly reviews financial data and supports the Regional Managers in providing realistic input into the sales budgets.
• Liaise with Finance Manager to produce workable rolling forecasts and Budgets
• Provide cost and sales analysis on all retail stock offering

• Direct and coordinate activities of department concerned with the pricing, sales, or distribution of products and enhance qualitative and quantitative target achievement of the department including sales, Brand image, business development, market presence etc.
• Enhance qualitative and quantitative target achievement of the units
• Perform covert surveillance of areas susceptible to loss, such as warehouses etc. and recommend methods to reduce potential financial losses
• Bring in right talent, proper infrastructure, strategy for optimum business performance and improve all retail units qualitatively and quantitatively

• Works closely with the internal stakeholders - All Head of Departments in order to conduct smooth operational works. The Corporate Finance team also has to be involved in order to analyse financial analysis, budgets etc. The contract team also has to be involved in order to manage and analyse contracts while the higher management such as the (Chairman, Directors, and Business Heads across vertical) have to be involved in order to manage policy matters

10‑15 years in managing retail pharmacy network, FMCG (any retail)