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Assistant F&B Manager
Job Description & How to Apply Below
Overview
The Assistant F&B Manager will support the F&B Manager with efficient operations of all F&B outlets in respect to guest service standards, team performance, revenue generation, Health & Safety compliance, and cost control.
Key Responsibilities- Assist in managing all F&B and day-to-day operations within budgeted guidelines and to the highest standards.
- Prepares regular performance reports to the F&B Manager of all F&B outlets (OSAT, complaint resolution, revenue, and costs).
- Ensure compliance with all health and safety regulations.
- Ensuring excellent levels of guest service are maintained at all times, analyze the guest feedback score (OSAT) and take an active role in the action planning.
- Handle guest complaints, requests, and inquiries in a timely and efficient manner.
- Ensures that the F&B departments work effectively as one team to provide seamless service across the operation.
- Assist in recruiting, managing, training, and developing the F&B team.
- Assist in scheduling shifts and assigning tasks.
- Assist in setting budgets and managing costs effectively.
- Assist in ordering and maintaining inventory levels.
- Work closely with the F&B Manager to roll out sales promotions and campaigns and analyze the performance of those campaigns.
- In conjunction with the F&B Manager, drive team sales incentives to drive revenue.
- Assist in conducting regular stock takes and audits.
- Conduct frequent and thorough inspections of the hotel F&B operations to ensure excellence is consistently maintained.
- Verifying that the best products are used in the F&B Operation on a regular basis.
- Conduct regular 1:1s meetings with direct reports.
- Ensure that all new F&B team members receive a positive onboarding experience through a well-developed onboarding plan and a feeling of being welcomed and appreciated.
- Leadership
- Communication
- Exceptional service delivery
- Delegation
- Team motivation & training
- Driving results
- Flexibility
- Attention to details
- Accountability
- Planning & Organisation
- Minimum of 2 years of experience as Assistant F&B Manager or 3-5 years of experience as a F&B Supervisor within a similar type of hotel / F&B outlets.
- Bachelor’s degree in hospitality management, culinary arts, or similar field.
- Language requirement:
Professional English
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