Cluster Food and Beverage Director

Cluster Food and Beverage Director (Hotel: Hilton Muscat Al Bandar, Muscat 211) – Job Number: HOT0C79L

• Commercial Performance:
  • Develop the F&B Operations business plan, considering market strategy, financial targets and business volumes, as well as customer and team member experience.
  • Partner with the Commercial team to develop and execute powerful F&B sales, marketing and social media plans.
  • Manage the F&B Operations budget and forecast to support achievement of the hotel’s commercial goals.
  • Review departmental results — including sales, costs, profit margins, covers, guest satisfaction — and take action with the F&B management team to improve performance.
  • Partner with the Culinary team to create attractive F&B concepts, menus, products and promotions that drive revenue and profit.
  • Deliver high‑quality, well‑presented food and beverage to meet guests’ needs — and Instagram feeds!
  • Champion Hilton’s sustainability goals through local sourcing, use of seasonal produce and minimizing food waste.
• Exceptional Guest Experiences:
  • Deliver exceptional guest experiences by maintaining consistently high service standards and product knowledge throughout the F&B team.
  • Ensure that food allergies and dietary requirements are treated with absolute seriousness.
  • Review and act on guest feedback, taking prompt action to resolve complaints and improve guest loyalty.
  • Enhance the hotel’s image through online reputation management for F&B, driving positive reviews on key platforms and websites.
  • Lead, develop and inspire the F&B Operations team, creating an inclusive environment where all Team Members can thrive and achieve their professional goals.
  • Practice great people management, from recruitment to training to succession planning and recognition.
  • Develop an efficient F&B Operations workforce plan to identify current and future needs based on forecast business volumes, budgets and HR guidelines.
  • Communicate well and often, building great relationships with key stakeholders.
  • Ensure strict compliance with all regulations (including health, safety and hygiene, food safety certification, licensing) and identify, report and correct potentially hazardous situations.
  • Work with the Purchasing team to select suppliers and create efficient purchasing processes.
  • Keep up to date with trends, markets, ingredients, competitors and suppliers to drive innovation.
• Leadership & Operations:
  • Provide inspirational leadership and people management skills, experienced in leading, developing and motivating a large team and working effectively with other departments.
  • Design and implement processes that improve operational efficiency, profitability and guest satisfaction.
  • Represent the hotel publicly and engage in strategic communication with stakeholders.

• Commercial focus: demonstrated ability to deliver exceptional business performance and results.
• Inspirational leadership: people management skills, experienced in leading, developing and motivating a large team.
• Communication skills: excellent verbal and written communication to deliver compelling messages across audiences.
• Guest focus: maintain highest standards of service and quality to create memorable experiences.
• Relationship management: build good working relationships with key stakeholders, suppliers, local media and influencers.
• Creativity, strategic thinking and problem‑solving: work effectively in fast‑paced environment while remaining calm and focused under pressure.
• Fluent in English, social media expert, comfortable using F&B systems and MS Office.
• Minimum 5 years’ experience in a similar role or an internationally recognised degree/diploma in hospitality/food and beverage management.

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world each day.

And our amazing Team Members are at the heart of it all!