Director of Commercial Strategy

Mandarin Oriental Muscat is looking for a Director of Commercial Strategy to join our Sales & Marketing team.

Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognised for creating some of the World’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the cutting‑edge of luxury experiences.

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one‑of‑a‑kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combines the Group’s legendary service, world‑class amenities and sweeping sea or mountain views.

Sets the hotel’s strategic commercial direction by balancing financial objectives, managing sales segments, and guiding the overall commercial strategy of the hotel. Works closely with the General Manager, and supervises the Manager of Marketing Communications, and Director of Revenue to develop and implement a robust commercial strategy that maximises hotel revenues, market share, and profitability. Responsible for optimising revenue and profit across rooms, function space, and total hotel operations.

Accountable for all transient, group, and catering segments, including deployment, pricing, channel distribution, and positioning. Identifies future revenue opportunities and communicates strategic initiatives to the sales, marketing, and revenue teams. Oversees the Revenue, Sales, and Catering departments, providing strategic guidance, commercial leadership, and development to ensure high‑performing teams.

• Communicate and enforce all corporate and hotel policies, procedures, and standard operating practices to colleagues.
• Ensure all business activities comply with MOHG Code of Conduct, laws, and regulations.
• Fully support the Mandarin Oriental, Muscat People & Culture Strategic Policy and all learning and development initiatives.
• Maintain a complete Training Matrix and Job Description/Specification Matrix for your division.
• Prioritise colleague career path development and document in the MO Profile online system.
• Hold monthly meetings with teams to address concerns and share departmental and hotel information.
• Safeguard confidential guest, customer, and colleague information.
• Adhere to Safe, Sound, and Sustainable policies and MOHG Social Media Policy.
• Promote a zero‑tolerance environment for harassment or discrimination.
• Act as a hotel ambassador and perform additional duties as required.

• Supervises the Marketing Communications and Revenue Director to prepare the annual budget and implement the Annual Marketing Plan.
• Monitor and control all sales‑related expenditure against budget forecasts.

• Develops and drives the hotel’s commercial strategy to ensure alignment with MOHG brand philosophies and objectives.
• Provides strategic guidance on pricing, inventory management, channel distribution, and market ‑ordinates sales strategies across Regional Sales Offices, Corporate Revenue Management, Marketing & Communications, and on‑property leadership.
• Ensures commercial strategies are effectively communicated and adapted to changing market conditions.
• Supervises the Marketing & Communications Manager to develop strategic marketing propositions, including online, offline, and market/country‑specific campaigns.
• Maintains awareness of competitors, market trends, and future business…