Retail Manager

Company Description

The SME Development Fund, capitalized at RO 100 million, is a private sector initiative supported by the Partnership for Development (PFD) to empower small and medium enterprises (SMEs) in Oman. The Fund aims to help existing SMEs grow and nurture new entrepreneurs and ventures, boosting the local economy. Capital for the Fund is sourced from Omani and international investors, including pension funds.

Additionally, PFD partners contribute through low-interest loans of €50 million and grants, such as an initial tranche of $30 million, to support the Fund's operations and objectives.

• Develop and execute the overall retail financing strategy (with emphasis on car finance and consumer finance) aligned with company growth objectives and risk appetite.
• Define and prioritize target segments, including:
  • Individual customers
  • SME fleets
  • Dealerships
  • New and pre-owned vehicle markets
• Set and review pricing strategies in coordination with relevant stakeholders.
• Proactively expand partnerships with major and high-performing dealers for new and pre-owned vehicles.
• Increase partnerships related to consumer finance to drive lending growth.
• Deliver annual targets for:
  • Loan/leasing disbursement
  • Portfolio growth
  • Profitability
• Build and manage a disciplined sales pipeline/funnel with forecasting and conversion tracking.
• Drive development of retail products best suited to market needs and customer segments.
• Monitor market trends, competitor pricing, and regulatory developments in Oman.

• Conduct preliminary assessments of customer business plans and creditworthiness.
• Prepare credit proposals and ensure applications meet internal risk criteria and documentation requirements.
• Coordinate timely approvals with relevant internal stakeholders.
• Recommend appropriate loan structuring (e.g., tenure, margin contribution, pricing adjustments) based on customer risk profile.
• Support internal and external audit requirements by ensuring credit files are accurate, complete, and properly maintained.

• Manage and nurture ongoing relationships with dealers and clients.
• Identify cross-selling opportunities across INMA’s product and service offerings.
• Conduct regular visits to key dealers to strengthen relationships, monitor operational progress, and review asset utilization.
• Improve customer loyalty and retention through proactive and consistent communication.

• Educate clients on INMA offerings, including:
  • SME financing solutions
  • INMA leadership program
  • Accounting support services
• Support awareness initiatives and outreach activities such as events, visits, and campaigns, as applicable.

• Monitor repayment schedules and manage early-stage collections to maintain a healthy NPL ratio within the retail segment.
• Track portfolio performance and identify early warning signs.
• Prepare periodic portfolio and performance reports.
• Coordinate with recovery/collections teams when required.

• Work closely with local chambers and relevant entities to align with national SME strategies and strengthen referral channels/partnerships.
• Represent INMA in relevant ecosystem engagements, where required.
• Strengthen referral channels and strategic partnerships to improve deal sourcing, client support, and portfolio growth.

• Ensure full compliance with internal processes, documentation standards, and approval requirements.
• Collaborate closely with Risk, Credit Administration, Legal, Finance/Financial Control, and Recovery teams across the full deal lifecycle.
• Maintain accurate client records, reporting dashboards, and databases.

• Education:
  
  Bachelor’s degree in Business Administration, Management, Marketing, Accounting, Finance, or a related field
• Experience:
  
  8+ years of relevant experience in SMEs and/or corporate banking / project finance, with team leadership exposure

• Education:
  
  Higher Diploma in Business Administration, Management, Marketing, Accounting, Finance, or a related field
• Experience:
  
  12+ years of relevant experience in SMEs and/or corporate banking / project finance, with team leadership exposure

• Education:
  
  High School
• Experience:
  
  16+ years of relevant experience in SMEs and/or corporate banking / project finance, with team leadership exposure