Quality Manager

Primally Pure’s Quality Manager is responsible for implementing and executing inspection, testing procedures, and evaluation methods to ensure our products meet the high standards our customers expect. This role is crucial in developing and enforcing programs, practices, and procedures that promote product quality and ensure compliance across all departments. The Quality Manager partners cross-functionally to ensure sitewide Good Manufacturing Practices (GMPs) are upheld, and is responsible for driving a culture of quality, accountability, and continuous improvement.

This role reports to the Director of Operations and is responsible for briefing management on quality performance metrics, issues, and opportunities for improvement. The Quality Manager also ensures all measurement tools are properly numbered and calibrated.

• Manage and maintain sitewide Corrective Action and Preventive Action (CAPA) documentation
• Lead root cause analysis to support resolution and continuous improvement initiatives
• Develop and verify adherence to in-process quality checks during production runs
• Track, monitor, and report on key quality metrics across departments
• Create and deliver management briefs on quality performance and continuous improvement initiatives
• Develop, review, and improve quality procedures and specifications for products and processes
• Train team members on quality protocols, standards, and expectations
• Communicate quality expectations and requirements to production teams and other departments
• Identify opportunities to enhance the manufacturing process and ensure the production of high-quality goods
• Conduct regular physical inspections of facilities and operations to ensure GMP compliance
• Oversee and guide personnel responsible for quality oversight and compliance
• Set raw material requirements and monitor supplier compliance
• Supervise quality leads, technicians, and support staff, offering coaching and development
• Ensure compliance with health and safety regulations and legal standards
• Monitor product development procedures and intervene when deviations from standards occur
• Inspect final products and approve or reject based on quality criteria
• Maintain accurate documentation and conduct statistical analyses
• Collect feedback, attend meetings, and support audits and inspections with required reporting

• Excellent communication and listening skills
• Bachelor’s degree in a science-based or business-related field
• 3+ years of experience in quality control, ideally in a production or manufacturing environment
• Production or manufacturing experience preferred
• Strong attention to detail, observation, and organizational skills
• In-depth knowledge of quality procedures, legal standards, and GMPs
• Proficiency in data analysis, statistical methods, and IT systems
• Experience in business administration is a plus