Operations Manager

We are a high-producing real estate business looking for an experienced Operations Manager to act as the owner’s right hand and oversee day-to-day operations. This role is responsible for ensuring that all administrative, marketing, and operational tasks are executed consistently and at a high standard without the owner needing to manage daily details. The Operations Manager will lead virtual assistants, manage workflows, build and maintain systems, and serve as the primary gatekeeper when the owner is unavailable.

This is not an assistant role. It is a leadership position requiring ownership, decision-making, and accountability. The ideal candidate is highly organized, proactive, comfortable managing people, and able to run operations independently. This is a hybrid role (in-office and remote), with local candidates preferred.

• Operations & Execution
  • Own the daily operations of the business and ensure all tasks are completed on time and at a high level
  • Build, document, and maintain systems, workflows, and standard operating procedures
  • Identify inefficiencies and proactively implement improvements
  • Ensure nothing falls through the cracks
• Team Leadership
  • Manage and oversee virtual assistants responsible for marketing and administrative execution
  • Assign tasks, set priorities, and hold team members accountable
  • Review and approve work before it is published or finalized
  • Ensure virtual assistants are productive, focused, and aligned with priorities
• Marketing Oversight
  • Oversee execution of all marketing activities, including:
    You Tube content, social media content, blogs, SEO content, e-mail marketing, and listing marketing
  • Ensure deadlines, quality standards, and brand consistency are met
  • Coordinate content distribution across platforms
  • (
    
    Note:
    
    The Operations Manager does not need to personally edit or design content, but must ensure execution)
• Administrative & Transaction Oversight
  • Oversee transaction coordination and listing support
  • Ensure all tasks in CRM and transaction systems are completed accurately
  • Support open houses, client events, and internal reporting
  • Maintain organized records and documentation
• Owner Support & Gatekeeping
  • Act as the primary point of contact when the owner is unavailable
  • Handle incoming calls, emails, and messages during weekends and scheduled time off
  • Escalate only true emergencies to the owner
  • Protect the owner’s time and boundaries
• Reporting & Accountability
  • Provide weekly and monthly updates on: operational performance, marketing execution, team productivity, priorities, issues, and improvements
• What Success Looks Like
  • The business runs smoothly without daily owner involvement
  • Tasks are completed without reminders
  • Systems are documented and followed
  • Marketing and admin execution is consistent
  • The owner can unplug for weekends and vacations confidently

• Proven experience in an operations, office management, or business management role
• Demonstrated ability to manage people, including remote or virtual team members
• Highly organized with strong systems, processes, and follow-through skills
• Comfortable making decisions independently and taking ownership of outcomes
• Strong written and verbal communication skills
• Tech-savvy with experience using CRMs, project management tools, and digital platforms
• Ability to handle responsibility and act as a point person during weekends or the owner's time off

$75,000 yearly