IT Application Analyst

Join our IT Business Applications team as a functional and technical Subject Matter Expert (SME) for Business Application Solutions. This role includes supporting and optimizing IFS ERP, Salesforce, Agile PLM, and other non-ERP applications, as well as their associated Reporting and Analytics tools. You will play a key role in driving operational excellence and contributing to the enhancement of our business systems.

Service Delivery and Operations

• Provide timely support and service in accordance with department standards. Frequently communicate to users as to current status of problems/issues. Update documentation following resolution of problems.
• Communicate with external vendors as necessary to coordinate resolution of open support issues.
• Adheres to department standards/Procedures/Policies and complies with legal and regulatory requirements

• Develops a thorough knowledge of manufacturing system requirements and business processes
• Participates and provides assistance in the planning, designing, development, and deployment of new applications and enhancements to existing applications
• Utilize input from other leaders and key users to improve existing technology, capabilities and software. Keeps abreast of new technology
• Participates in the design and implementation of business process change

• Develop and manage project plans to effectively implement information technology solutions, indicating significant milestones
• Determine resource needs to complete project
• Meet project schedules/milestones. Complete project deliverables according to department standards
• Effectively communicate project expectations with team members and project stakeholders. Proactively identify, communicate and resolve project issues

• B.S. Information Science or related field
• Minimum of 2 years of experience supporting ERP, CRM, or business analytics tools (manufacturing environment preferred).
• Experience implementing or supporting Data warehousing and Business Intelligence/Analytics solutions preferred

• Knowledge of manufacturing processes and financial reporting especially in an Aerospace and project environment preferred.
• Knowledge of key BI and analytics concepts and technologies.
• Knowledgeable in relational database technology, application programming, including the ability to write and analyze programs using SQL, scripting languages, and Power Queries.
• Demonstrated experience in the support and/or implementation of business application software packages.
• Excellent customer service skills including telephone techniques, listening skills, sense of urgency and enthusiasm.
• Excellent verbal and written communication skills; ability to communicate effectively with end-users and management.
• Demonstrated problem-solving and work prioritization skills.
• Balances business and technical issues in decision making.
• Able to identify and assess alternatives, make decisions and communicate the process and logic
• Must be both team-oriented and self-motivated.
• Experience with operating systems, relational databases, reporting tools including MS Windows, Oracle, Crystal or other reporting/Business Analytics tools is essential

• Job operates in a professional office environment
• Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
• Work in a cubicle area – must be able to work in environment where employees are on the phone / speaking causing potential distractions throughout the day.
• Work in a private office
• Noise level – Usually moderate

• Standing. Particularly for sustained periods of time. 50 – 75% of the time.
• Walking. Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Walk. Occasionally move about inside the office to access file cabinets, office machinery, etc.
• Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other employees accurately, loudly, or quickly.
• Hearing. Perceiving the nature of sounds at normal…