Manager Patient Access Services

Manager Patient Access Services - Full Time

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Southwest Healthcare Inland Valley Hospital
, Wildomar, California — a licensed 122‑bed facility accredited by the Joint Commission. It is Southwest Riverside County's only designated Trauma Center and a county‑designated Paramedic Base Station. The hospital performs more than 4,000 surgeries a year and averages 4,000 Emergency Department visits per month. It features a Bariatric Weight‑Loss Surgery Center of Excellence and the region’s only Total Joint Center.

Southwest Healthcare Rancho Springs Hospital
, Murrieta, California — a 120‑bed acute‑care hospital with the region's only Pediatric Emergency Services team for children 14 and under, provided by board‑certified Rady Children’s emergency medicine physicians. Rancho Springs also provides the area's only OB/ER program with 24/7 on‑site OB/GYN coverage, a large childbirth center, and a NICU operated by Rady Children’s.

Manager of Patient Access Services is responsible for supervising and overseeing all registration duties to ensure accuracy of patient information, demographics, insurance data, and compliance with prior authorization requirements. Monitors appropriate reports in accordance with pre‑registration and scheduling processes to ensure timely scheduling, pre‑registration, and insurance verification. Participates in cross‑training employees to maximize efficiency, effectiveness, and versatility of the Patient Access Services Department.

Works directly with ancillary departments to improve process flow between PAS and other hospital areas.

• Customer Service/Guest Relations – coordinating and integrating inter‑departmental services, documenting all responses, and consistently identifying ways to improve service and reduce complaints.
• Participation – active member of Performance Improvement teams that contribute to organization planning and operations.
• Policy Development – develop and implement PAS policies and procedures in accordance with regulatory and hospital‑wide policies.
• Flexibility/Adaptability – display positive traits and adaptability needed for a successful manager; work collaboratively as a team player.
• Initiative – take responsibility for creating innovative programs and continuously strive to improve department services and organizational performance.
• Quality – ensure services are delivered effectively and efficiently, providing high‑quality care to all patients.

This position is full time, onsite, and oversees both facilities.

Minimum Essential

Experience:

• Minimum of five years experience in admitting and hospital billing/collections.
• 2‑4 years in a supervisory or management role in a hospital setting.

Minimum Essential

Education:

• High School Diploma or equivalent.
• Bachelor’s degree in business or related field, preferred.

Required Licensure /

Certifications:

• CPAM, CPAT, or applicable designation preferred.

Essential Knowledge /

Skills:

• Admitting experience with expertise in rules and regulations related to admitting; medical terminology, in‑depth knowledge of third‑party rules and regulations related to admission, billing and collections of account receivables.
• Ability to develop strategic plans, budgets, goals, and policies and procedures.
• Computer proficiency with PC applications, typing, office machines, organizational and communication skills.

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• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision, and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ subsidiaries!

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance, growing into a Fortune 500 corporation. Headquartered in King of Prussia, PA, UHS has 89,000 employees. Through its subsidiaries, UHS operates 28 acute‑care hospitals, 335 behavioral health facilities, 40 outpatient…