Retail Store Manager II

Position Summary

As the Store Manager I or II, you will have a hands‑on opportunity to develop supervisory experience and skills while managing the overall operations at a low or lower complexity store. You will learn how to drive success, gain expertise and a clear understanding of the business operations, and create and develop great teams. The Store Manager I and II roles are also required to perform all functions normally performed by a store team member.

As Store Managers you will have an opportunity to own your business in driving sales, modeling Purple Promise service and delivering operational excellence.

• Understand and model Fed Ex Office values to customers and team members
• Coach and teach your team and ensure they have the tools and information needed to support company goals and perform their jobs
• Regularly work with supervisor to take guidance and direction and create solutions for your business, complex customers, host partnerships and commercial sales in the execution of work for key customers
• Ensure an exceptional store experience that engages and retains customers and team members and supports the Fed Ex brand experience
• Use Fed Ex Office tools and resources to select, train, develop, retain and performance manage your direct reports
• Interact with your supervisor to seek guidance, coaching and direction and elevate issues and questions as needed for the successful running of your business
• Understand and execute all operational and store sales activities to ensure the store exceeds financial and customer experience targets
• Accomplish regular daily job duties including accounts receivable, inventory reports, daily sales recaps and bank deposits
• Take active ownership of all store controls including but not limited to SOPs, financials, safety, security, scheduling and compliance with state and federal laws and system management
• Utilize quality improvement tools to improve the business, share ideas and continue to innovate
• Be flexible with your schedule – your work hours will be based on business needs and store operating hours
• All other duties as needed or required

• Associates degree or some college preferred
• High school degree or GED required
• 2+ years of related experience (e.g., retail, service, hospitality, military); prior supervisory experience preferred
• Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel

• Ability to work alone in the store at times
• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift up to 55 pounds
• Ability to bend/twist at the waist and knees on a consistent basis
• Ability to travel as required to meet with customers, vendors, and other team members or for other business necessities
• Ability to communicate effectively with customers, vendors, and team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast‑paced environment, managing multiple priorities
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability to work with minimal supervision
• Ability to consistently report to work and maintain established business hours to support the Fed Ex Office business

Fed Ex Office is an Equal Opportunity Employer including Veterans and Persons with Disabilities. Fed Ex Office will provide reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process if requested. Applicants who require reasonable accommodations in the application or hiring process should email  Fed Ex Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.

For more information, please see our Fair Chance policies.