Service-Assistant Manager

Service-Assistant Manager

Tri-State International Trucks. Join to apply for the Service-Assistant Manager role at Tri-State International Trucks
.

• Support the day-to-day operation in the Service Department and Service Manager
• Take ownership of the customer’s experience by carrying out the additional assignments that allow the dealership to leave a positive impression on the customer
• Ensure that the daily inventory of technician’s time is consistently sold to service customers
• Distribute work between technicians efficiently
• Coordinate and maintain strong working relationships with other department heads
• Lead in supporting best practices and implementing common processes throughout the Service Dept
• Develop and maintain effective Service Department processes to ensure internal and external customer satisfaction
• Prepare all reports regarding the service department, ensuring they are error free and submitted to the service manager in a timely manner
• Assist with creating and modifying procedures for all department personnel to ensure the highest level of customer satisfaction, internally and externally
• Keep up with the progress of all vehicles in the shop, ensuring customers are informed on progress, estimated costs, parts ordering, additional repairs needed, and estimated completion time
• Ensure the customer is contacted as soon as the vehicle is completed, explaining the repairs and charges
• Ensure there have been follow-up calls made and the repairs were completed correctly to the customer’s satisfaction
• Listen to customers’ concerns and communicate in a professional manner with all customers
• Continue to develop strategies for retaining current customers and attracting new ones, continuing to build relationships
• Assist in developing the service department, ensuring it is appropriately staffed based on the dealership’s needs
• Ensure that technicians write complete and accurate service notes
• Ensure the department documents all customer interactions on any repair orders
• Help maintain a clean and safe work environment, including the office, shop, and parking lot
• Inform the Service Manager of any tools or shop equipment that needs maintenance or replacement
• Understand and comply with International and other vendor policies and warranties
• Ensure that all repair orders are closed correctly and quickly
• Rearrange workloads to accommodate walk‑in customers
• Assist in managing the Service Writers/Advisors in conjunction with the Service Manager
• In the absence of the Service Manager, the Assistant Manager will be responsible for all decisions related to the Service Department

• Can work with the public
• Driver license required
• Strong problem‑solving skills are required
• Strong organizational and time‑management skills required
• Strong industry knowledge
• Excellent leadership, communication, sales, and customer service skills

Mid‑Senior level

Full‑time

Other

Truck Transportation

Referrals increase your chances of interviewing at Tri‑State International Trucks by 2x.

Apply BELOW