Lead Technician Murray

Shift available:

35+ hours per week. Days required to work:
Monday, Tuesday, Wednesday, Thursday, and Friday.

Greeting customers, diagnosing devices quickly but thoroughly, over‑communicate with customers on firm prices, getting approvals, fixing PCs, iPhones, Samsung Galaxy, Nexus phones and tablets, iPads, and other devices.

Must be well‑spoken, articulate, personable, honest, responsible, on time, caring, able to handle a fast‑paced, busy environment, and have a strong work ethic. Must follow the "customer is always right" motto and create a positive customer experience on the phone and in person. If you do not possess a can‑do, cheerful, customer‑friendly mentality, please look for another job.

Must have experience with replacing screens on iPhones and iPads. It's a plus if you have experience replacing screens on Samsung Galaxy, Nexus and other phones/devices. If not, we will train you on this. Must have experience with removing viruses, replacing PC hardware parts (i.e. keyboard, hard drive, LCD screens, power jacks), and be a keen, quick computer diagnose in pinpointing exactly what the computer issue is without any doubts.

Must have working experience in computer/phone repairs and also have customer service experience within such roles. Previous experience at similar companies, or big box companies is a plus.

A degree in computer science is preferred. But, we'll take solid experience and a solid individual over a degree. Apple certification and other industry certifications is a plus.