Medical Billing Assistant Trainer

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At Rotech Healthcare Inc, we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivers high‑quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you’re a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

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Summary

We are seeking a dedicated Assistant Trainer / VA Central Intake Trainer for our Sleep Central team within our Murray Operations Division. Responsible for training and overseeing new hire PCC-VA (Patient Care VA Customer Service Coordinator) and CSS (Customer Support Specialist Medical Billing & Patient Care) personnel, monitoring performance and providing feedback to management on areas of opportunities, successes and failures for each new hire.

Provides constructive feedback and develop plans for immediate and long‑term performance improvements. Completes all tasks given by the Department Supervisor and/or Manager.

Essential Duties and Responsibilities

• Actively support quality assurance monitoring by reviewing live/recorded calls as well as orders processed
• Communicate training needs and on‑liner resources
• Conceptualize training materials based on data and research
• Conduct employee interviews
• Conduct quality assurance monitoring for all employees on a frequent and ongoing basis to ensure customer satisfaction and compliance with process requirements and quality standards
• Conduct quality assurance monitoring for all new hires for a period of 3 months after training, unless otherwise requested by Supervisor/Manager
• Consult with other trainers, managers, leadership, and assist trainer during larger training sessions
• Create training agendas, strategies, initiatives and materials for in person and virtual trainings
• Develop a schedule to assess training needs
• Develop team members and respond to questions in a timely and professional manner
• Ensure associates adhere to defined schedules and that team members are on task
• Identify the most appropriate course of action for problem resolution and effectively communicate plans to those impacted
• Instruct employee training and on‑boarding
• Maintain a training file on the server for all training materials
• Pro‑actively solve problems and provide timely resolution to ensure minimal impact on patient and employee satisfaction
• Process incoming orders from VA’s when needed
• Promote a supportive environment in which employees are encouraged to solve problems and address patient issues
• Provide direction, motivation and information to effectively perform the job
• Test and review created materials
• Track and compile collected data
• Train all new hires for the VA Central Intake Department
• Perform other duties as assigned

Supervisory Responsibilities

• Oversee new hire inbound CSS for 30 days after the new hire has successfully completed the 3‑4 week training course

Employment is contingent on

• Background investigation (company‑wide)
• Drug screen (when applicable for the position)
• Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Education and/or Experience

• High school diploma or GED equivalent
• Experience in the healthcare industry preferred
• Must be able to type on a computer
• One to three years of related prior work experience in a team‑oriented environment is preferred
• One to three years of supervisory experience is preferred

Skills, Knowledge and Abilities

• Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner
• Helpful, knowledgeable and polite while maintaining a positive attitude
• Interpret a variety of instructions in a variety of communication mediums
• Knowledge of…