Public Aid Eligibility Assistant

Position: PUBLIC AID ELIGIBILITY ASSISTANT
Job

Requisition

Opening Date: 02/19/2026

Closing Date: 03/04/2026

Agency:
Department of Human Services

Class

Title:

PUBLIC AID ELIGIBILITY ASST - 35825

Skill Option:
None

Bilingual Option:
None

Salary:
Anticipated Salary $4,004-$5,245/month ($48,048-$62,940/year)

Job Type: Salaried

Category:
Full Time

County:
Jackson

Number of Vacancies : 2

Bargaining Unit Code: RC028 Paraprofessional Human Services Employees, AFSCME

Merit Comp Code:

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

All applicants who want to be considered for this position MUST apply electronically through the  website. State of Illinois employees should click the link near the top left to apply through the Success Factors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger-something that touches the lives of every person who calls Illinois home.

No matter what state career you're looking for, we offer jobs that fit your life and your schedule-flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Division of Family and Community Services is seeking to hire a Public Aid Eligibility Assistant located in the Jackson County Office. Under direct supervision, performs routine casework support functions by screening and registering applications, sorting of incoming documents, maintaining office supplies and forms, and providing office receptionist functions for support staff. Identifies and sorts documents coming into the Family and Community Resource Center (FCRC).

Prepares files protecting customer's confidential information, performs office receptionist duties, answers inquiries and/or directs person to professional staff, and enters information into the eligibility systems.

Essential Functions

* Performs routine casework support functions by screening and registering applications, sorting of incoming documents, maintaining office supplies and forms, providing office receptionist functions for support staff.

* Identifies and sorts documents coming into the Family and Community Resource Center (FCRC).

* Prepares files protecting customer's confidential information, performs office receptionist duties, answers inquiries and/or directs person to professional staff, and enters information into the eligibility systems.

* Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

* Requires knowledge, skill and mental development equivalent to the completion of high school.

* Requires one (1) year of clerical supportive experience in the Department of Human Services or equivalent training and experience.

Work Hours:

Mon-Fri, 8:30am-5pm, 1 hour unpaid lunch.

Headquarter

Location:

342 North St, Murphysboro, Illinois, 62966

Division of Family and Community Services

Region 5

Jackson Office/Jackson County

Work County:
Jackson

Agency Contact: DHS.Hiring Unit

Posting Group:
Social Services

About the Agency:
The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

* A Pension Program

* Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance

* 3 Paid Personal Business Days annually

* 12 Paid Sick Days annually (Sick days carry over from year to year)

*…