Patient Service Specialist - Medical Front Office

Patient Service Specialist – Medical Front Office

Baylor Scott & White Institute for Rehabilitation

Murphy, TX

Hours (Mon – Fri): 7:00 AM – 7:00 PM

Full Time

Entry Level

Starting Salary: $18 - $25 per hour (based on experience)

• Health, Dental, and Vision insurance;
  Life insurance;
  Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program

• Coordinate patient appointments, working with Center manager to minimize cancellations and support treatment adherence.
• Register patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verify patient insurance, obtaining required authorizations before patient visit, and explain benefits, financial responsibilities, billing, and outpatient policies.
• Collect patient responsibility at each visit.
• Scan and maintain medical documents.
• Reconcile and post charges daily and produce other reporting to ensure clean claim processing.
• Respond to all requests for information from patients, other departments, and physicians.
• Maintain office, order supplies, and manage mail.
• Willingness to adjust schedule to center needs.
• Travel to attend mandatory meetings and in-service education programs.
• Travel to non-home location center or other site for coverage when necessary.

• HS diploma or GED required.

• Customer service experience.
• Knowledge of insurance verification.
• Experience in healthcare, medical, or dental office administration.

Entry level

Full-time

Health Care Provider

Hospitals and Health Care

#BSWIR-Outpatient