PT Customer Service Specialist

The City of Murphy redefines the local government experience for its’ employees, citizens, and businesses; disrupting the perception of what municipal government is. We do this under the banner of being “One City, One Team” of public servants committed to exceptional service delivery by honoring our core values of being C.O.O.L.

• Respectful – by providing considerate and thoughtful service to a diverse City with the goal of maintaining an inclusive atmosphere that fosters collaboration and innovation.
• Professional – by being knowledgeable, competent, and efficient in service to all with the goal of maintaining high standards of behavior and work ethic while elevating each other as a Murphy team in efforts to deliver high-quality outcomes.
• Trustworthy – by delivering service in an open, honest, and timely manner with the goal of fostering trust in all our relationships by maintaining integrity and high levels of accountability.
• Friendly – by committing to a harmonious, engaging, and positive work environment with the goal of providing exceptional service to our internal and external customers.

Are you a COOL individual looking for a COOL place to work? This might be the place for you and the COOLest job you’ve ever had!

The City of Murphy's Customer Service department seeks to add a Part‑Time Customer Service Specialist to its dynamic team! This position performs a variety of front-line and technical customer service functions related to utility billing, permit processing, and general financial operations. This position serves as a key point of contact for residents, businesses, contractors, and internal staff, delivering professional and courteous service while ensuring accurate processing of payments, applications, and account records.

The role requires strong attention to detail, effective communication skills, and a commitment to high‑quality customer service.

This is a part‑time, non‑exempt position that works a schedule of Monday‑Friday 9am‑1pm.

This opportunity is FLSA non‑exempt and budgeted on Pay Grade #24. The pay plan range below is shown to represent opportunities for growth and development within this opportunity. We are seeking to hire between the Min to Mid‑range of the pay grade shown dependent upon qualifications.

Min $19.24/hour
Mid $23.09/hour
Max $26.94/hour

For application support, or to check the status of your application, contact Human Resources by e‑mailing hr.

• Review and process permit applications, verifying completeness and accuracy before routing for technical review.
• Issue approved permits, assess and collect fees, provide receipts, and reconcile daily cash drawer.
• Maintain accurate records of permit data, plan reviews, inspections, and code enforcement using permitting software.
• Track the full permit lifecycle, from application through Certificate of Occupancy.
• Register contractors and subcontractors; notify them of expired registrations.
• Respond to inquiries from applicants, contractors, and the public regarding permitting requirements, fees, timelines, and processes.
• Accept and log inspection requests received in person or via phone; file and maintain daily inspection records.
• Research and provide information on building codes for staff, developers, and the public.
• Collect residential alarm permits and manage associated charges.

• Establish, update, and close utility accounts (water, sewer, trash) in the billing system.
• Process service orders for new connections, disconnections, transfers, and releases.
• Accept utility payments in person, online, or by phone; issue receipts and balance daily cash drawers.
• Address customer inquiries regarding billing, usage, payment plans, due dates, and service disruptions.
• Monitor delinquent accounts and assist in issuing shut‑off notices or arranging payment plans.
• Proof and verify meter readings; update billing data, and generate and mail bills.
• Issue customer letters of credit; audit meter readings and dispatch messages to field crews.
• Coordinate trash collection services, including scheduling pickups, missed services, and new bin deliveries.
• Bill customers for trash services and updates; ensure…