Sr. Customer Service Specialist​/Customer Service Specialist

The City of Murphy redefines the local government experience for its’ employees, citizens, and businesses; disrupting the perception of what municipal government is. We do this under the banner of being “One City, One Team” of public servants committed to exceptional service delivery by honoring our core values of being C.O.O.L.

• RespeCtful – by providing considerate and thoughtful service to a diverse City with the goal of maintaining an inclusive atmosphere that fosters collaboration and innovation.
• ProfessiOnal – by being knowledgeable, competent, and efficient in service to all with the goal of maintaining high standards of behavior and work ethic while elevating each other as a Murphy team in efforts to deliver high-quality outcomes.
• TrustwOrthy – by delivering service in an open, honest, and timely manner with the goal of fostering trust in all our relationships by maintaining integrity and high levels of accountability.
• FriendLy – by committing to a harmonious, engaging, and positive work environment with the goal of providing exceptional service to our internal and external customers.

Are you a COOL individual looking for a COOL place to work? This might be the place for you and the COOLest job you’ve ever had!

The City of Murphy Customer Service Department seeks to add a Sr.
Customer Service Specialist/Customer Service Specialist (Dependent on Qualifications) to its dynamic team! Under direct supervision of the Customer Service Manager, the Customer Service Specialist performs a variety of front-line and technical customer service functions related to utility billing, permit processing, administrative support, and general financial operations. This position serves as a key point of contact for residents, businesses, contractors, and internal staff, delivering professional and courteous service while ensuring accurate processing of payments, applications, and account records.

The Sr. Customer Service Specialist performs a variety of high-level technical customer service functions related to utility billing, permit processing, general financial operations, and administrative support to the Customer Service Manager.

Regular attendance is essential for this position. This position works a 40 hour per week schedule with standard work hours of Monday-Friday 8am-5pm.

The City of Murphy may modify, withdraw, or close any job posting at any time without prior notice. This includes removing a position from consideration once a sufficient number of qualified applicants have been received or if business needs change. We encourage interested candidates to apply as early as possible to ensure consideration.

The Customer Service Specialist opportunity is FLSA non-exempt and budgeted on Pay Grade #24. The pay plan range below is shown to represent opportunities for growth and development within this opportunity. We are seeking to hire between the Min to Mid-range of the pay grade shown below.

Min $19.24/hour
Mid $21.16/hour
Max $23.09/hour

The Sr. Customer Service Specialist opportunity is FLSA non-exempt and budgeted on Pay Grade #27. The pay plan range below is shown to represent opportunities for growth and development within this opportunity. We are seeking to hire between the Min to Mid-range of the pay grade shown below.

Min $22.11/hour
Mid $24.32/hour
Max $26.53/hour

For application support, or to check the status of your application, contact Human Resources by e-mailing hr

• Accept, review, and process City permit applications; ensure applications are complete and accurate prior to routing for technical review.
• Track building projects from initial application through issuance of Certificate of Occupancy.
• Receive and write inspection requests made in person or taken from telephone recording; record and file daily inspection tickets.
• Receive and process contractor and subcontractor registration forms.
• Enter data to track information on permits, plan reviews, building inspections, code enforcement and health inspections for commercial and residential permits.
• Track permit status and maintain detailed records using permitting…