Automotive Sales Manager

Summary

We are seeking a motivated and results-driven Automotive Sales Manager to lead and manage our sales team. This ideal candidate will be responsible for overseeing our sales process and collaborating with marketing/service/finance/leadership teams to develop strategies to exceed dealership goals for customer satisfaction (CSI), unit volume, and financial growth. As an Automotive Sales Manager, you will work closely with the sales team, providing guidance, training, motivation, encouragement, and support to achieve sales targets while ensuring customer satisfaction as well as dealership profitability.

• $100k plus earning potential possible
• Career Growth Opportunities
• Work / Life Balance
• Flexible Schedules
• Paid Holidays
• Positive Work Culture
• Health Benefits (Medical, Dental, Vision)
• Financial Savings Plan (401K)
• Employee Vehicle Purchase and Service Discounts
• Ongoing Training and Education (via Manufacturer / Our Company Programs)

• Assist sales team to delight customers in finding a vehicle that meets their needs.
• Lead and manage a team of salespeople; provide training, supervision, and support to ensure high levels of performance.
• Hire, motivate, and monitor the performance of sales team member.
• Build and maintain solid relationships with customers and manage follow-up after the sale to ensure a positive buying experience (from initial inquiry to final purchase) to encourage repeat and referral business.
• Communicate effectively with other departments, including finance, service, parts, marketing, and inventory management, to ensure a seamless customer experience.
• Drive all showroom activities.
• Demonstrate and coach sales team on proper closing techniques.
• Mentor new and experienced sales reps to improve individual performance and growth.
• Ensure high customer satisfaction (CSI) scores are achieved and analyze metrics to isolate areas for improvement.
• Stay up-to-date and maintain an experienced level of knowledge of incoming inventory, vehicle models, features, specifications, accessories and how they benefit customers; as well as understand industry trends, economic environment, and competitive landscape to determine pricing, inventory strategies, and identify potential sales opportunities.
• Conduct vehicle demonstrations, explain features and benefits, warranty, and service capabilities, to establish the foundation for customer loyalty.
• Prospect and follow-up on sales leads via various methods - including networking, referrals, call backs, database mining, etc.
• Ensure proper utilization of our customer relationship management (CRM) system for all prospective/existing buyers and customer interactions.
• Manage paperwork, including sales contracts and other legal documents.
• Help negotiate and close sales deals to meet or exceed monthly sales, gross, and expense objectives for our dealership and the original equipment manufacturer (OEM).
• Conduct daily and weekly sales meetings.
• Review, monitor, and analyze sales data and sales team actions at the end of each day, week, month, and year to identify areas for improvement with corrective actions, tactics for better time management, and implementation of effective and efficient operational plans.
• Collaborate with sales team and management to develop and implement strategies for increasing sales, including daily inspection of lot’s vehicles, ensuring vehicles are merchandised and priced correctly.
• Attend sales meetings and training offered by dealership and manufacturer.
• Ensure all sales staff adhere to company/dealership policies and procedures, including state ethical and legal regulations.
• Must follow all company safety policies and procedures, and immediately report any and all accidents to management.

• High school degree or equivalent required. Bachelor's degree in business or related field preferred.
• Minimum 2 years of sales management experience with previous responsibility for variable operations at a dealership and a proven track record in leading teams.
• Aptitude for sales, having at least 3 years of experience in automotive sales.
• Successful history of building, mentoring, and training a sales team with above average gross and net…