Laundry Attendant, Part-time; bilingual in Spanish

* Bilingual in Spanish and English highly preferred. Must provide all hiring documents and identification.*

Purpose:

Under the direction of the Assistant Store Manager or Store Manager on duty, the Customer Service Representative/Laundry Attendant is responsible for performing daily duties to maintain high levels of customer service by offering a clean, safe, and friendly store environment.

• Customer Service and Satisfaction
  :
  Assists customers with the use of payment systems, machine selection and operation, retail purchases, and wash/dry/fold orders; handles customer questions/concerns and informs Assistant Store Manager or Store Manager, as needed. Reports to work in a neat and clean manner and wears the appropriate uniform. This is an APP location, and employees must be comfortable navigating APPs on cell phones.
• Store Safety and Security
  :
  Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.
• Store Cleanliness and Upkeep
  :
  Ensures that the highest level of cleanliness is maintained inside and outside of the store at all times; follows proper cleaning routines and documents completion.
• Building and Equipment Maintenance
  :
  Documents equipment and building maintenance issues appropriately, escalating unsafe situations to the Assistant Store Manager or Store Manager on duty.
• Retail
  :
  Maintains a good visual presentation of retail products at all times; maintain a thorough understanding of retail products and educate the customer; accurately process sales and encourage customers to purchase additional items.
• Wash/Dry/Fold
  :
  Provides a consistent quality product to the customer by choosing the appropriate equipment for clothing and completing the order with care; completes logs accurately. Addresses customer concerns and issues in a timely and satisfactory manner; immediately informs Assistant Store Manager or Store Manager on duty of any claims.
• Policies and Procedures
  :
  Ensure that all company policies and procedures are followed at all times.

• All other duties, as assigned.

• Knowledge of commercial laundry products and payment systems is a plus, but is not required.

• Bilingual in Spanish highly preferred, but not required
• Communicate effectively and be able to work with individuals from diverse backgrounds.
• Ability to manage multiple tasks at one time.
• Build strong customer relationships quickly.
• Basic computer skills.
• Ability to help customers download APPs to their phone.
• Able to work a flexible work schedule, including nights and weekends.

• High School Diploma/GED.

Physical Requirements:

• The position involves standing for long periods, requiring manual dexterity, as well as stooping, bending, and lifting.

• Position Title:
  
  Customer Service Representative
• Department:
  Laundry Stores
• Reports To (Title):
  Store Manager of Speed Queen Laundry Franchisee, Well Wash USA, LLC
• Review Date:
  July 2018
• FLSA Status:
  Non-Exempt
• Location:
  
  Varies