Department Supervisor- Avenues in Murfreesboro

Company Description

At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you’re encouraged to be yourself & more. You’ll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true.

Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.

As a Department Supervisor, you will be responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:

• Support the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
• Represent the H&M brand positively during customer interactions.
• Be aware of and take responsibility of your department’s strengths, identifying commercial opportunities and working with your Department Manager to act on them.
• Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers.
• Follow up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives.
• Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges.
• Ensure all admin routines for both people and operations are handled in a correct way.

• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers.
• Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions.

• Retain and share your knowledge and skills with the Store team.
• Collaboration, planning & teamwork with in-store Visual Merchandiser team.
• Give & receive feedback with your colleagues to learn, develop & support each other.
• Regular communication to store colleagues to inform, motivate and inspire – daily, weekly meetings, etc.
• Ensure all procedures, routines, and legal requirements in all areas of the store are followed.

• Secure a clean and tidy sales floor and back of house including stockroom areas.
• Ensure high fashion quality, visual and commercial product presentation, with good garment care.
• Secure good stock levels and provide input on allocation to Area team.
• Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided.
• Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc).
• Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout store.
• Updating & upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness etc).
• Responsible for opening & closing of store daily.

• To be a successful and effective Department Supervisor, you'll be an emerging leader who enjoys taking responsibility.
• You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics.
• You are achievement-oriented, motivated by performance and competition to be truly customer centric.

• We value diverse backgrounds, including but not limited to race, ethnicity,…