Asset Protection Operations Coach

Overview

Join to apply for the (USA) Asset Protection Operations Coach role at Walmart
.

This range is provided by Walmart. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$65,000.00/yr - $80,000.00/yr

• Drive sales by ensuring effective merchandise presentation, pricing, proper signing, inventory control, cleanliness of the area, and organizing product displays; assess economic trends and community needs; supervise stocking and rotation of merchandise; secure fragile and high‑shrink merchandise.
• Lead and develop teams by teaching, training, actively listening to associates, touring stores, and providing feedback; communicate and collaborate with all levels of associates regarding store operations; introduce and lead company change efforts; provide clear expectations and guidance to implement business solutions and communicate business objectives to teams.
• Demonstrate exceptional customer service standards by following the One Best Way service model; manage and support customer service initiatives; resolve customer needs and issues; develop and implement action plans to correct deficiencies; provide process improvement leadership for high‑quality customer experiences.
• Provide supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, and recognizing performance; ensure staffing needs are met and associate development is pursued.
• Control unexplained loss of merchandise and improve profitability by identifying performance goals, reviewing variances, conducting operational and preinventory reviews, gathering data and monitoring deficiency trends; communicate corrections to inventory controls.
• Influence and implement control corrections; train managers and associates in operational controls and processes across multiple stores; detect, deter, investigate, and resolve violations of company policies and criminal activities; conduct investigations and provide documentation and testimony as needed.
• Monitor safety and risk controls; supervise the safety team; identify accident trends and develop solutions to prevent accidents; provide training on accident prevention and minimize workplace risk.
• Manage facility‑level training and execution of asset protection, safety, and receiving procedures; ensure compliance with policies and procedures; identify training needs and deliver trainings as needed.
• Manage claims and receiving operations; ensure timely processing of claims (damaged, defective, returned items, and third‑party deliveries); provide direction for claims or receiving issues; maintain documentation and reporting; coordinate related activities with stakeholders.
• Develop and maintain relationships with key stakeholders; support plans and initiatives to meet customer and business needs; communicate goals and progress; promote continuous learning and adaptability.
• Ensure compliance with company policies and Open Door policy; uphold ethics and integrity in line with Walmart values.

• Minimum Qualifications
• Completion of 2 years of college. Alternatively: 1 year’s experience as a supervisor in a multi‑department environment; or 1 year’s experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi‑department environment; or 2 years’ experience in asset protection or a related area.
• Successful completion of any applicable state requirements to work in asset protection (e.g., minimum age, specialized training, certification or licensing).
• If applicable, possession of a current state‑issued Certificate of Eligibility and completion of any required background checks or firearms training.
• Associates will attend and complete all job‑required trainings and assessments (e.g., Academy trainings, Open Door trainings).

• Preferred Qualifications
• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University;
  Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University; certification in asset protection (e.g., Loss Prevention Qualified or…