IT Operations Specialist

AESC is looking to add an IT Operations Specialist to our team in Smyrna, TN.

• Full-Time
• On-site

AESC is a global leader in the development and manufacturing of high-performance batteries for zero-emission electric vehicles and energy storage systems. Founded in Japan in 2007 and headquartered in Yokohama, AESC has been building manufacturing capabilities around the world in the U.S., U.K., Europe, Japan and China to serve key markets and leading customers locally for over 14 years. Today, AESC has become the partner of choice for the world’s leading OEMs and energy storage providers in North America, Europe, and Asia.

Its advanced technology powers over one million electric vehicles and provides more than 15GWh of installed capacity for battery energy systems in over 60 countries.

AESC is expanding its footprint in the United States with gigafactories in Kentucky, South Carolina, and Tennessee to meet the growing demand for EV and BESS batteries and strengthen its presence in the North American market. AESC's Tennessee gigafactory in Smyrna, which has been operational and supplying electric vehicle batteries for the Nissan LEAF since 2012, was retooled in 2025 and now produces batteries for Energy Storage Systems.

The South Carolina gigafactory in Florence will supply next generation cells for BMW starting in 2026. The Kentucky gigafactory in Bowling Green will supply high-performance batteries and components for other OEMs. AESC is committed to our local communities where it is making investments, creating jobs, and supporting local charities.

The IT Operations Specialist is responsible for providing stable, reliable day-to-day IT operations support for end‑user services and core IT platforms. This role ensures continuity of IT services following team transitions and works closely with IT leadership, external service providers, and business users to maintain operational effectiveness.

This position is not a system engineering role, but a hands‑on operational role with defined responsibilities and escalation paths.

• Provide on‑site IT support for end users, including hardware, printers, and workplace IT services.
• Act as a local escalation point for complex Helpdesk and desktop support issues.
• Support printer operations, troubleshooting, and vendor coordination.

• Perform day-to-day operational tasks for Microsoft 365 (user provisioning, access changes, basic troubleshooting).
• Support Active Directory account administration under established policies and procedures.
• Assist with license management and user lifecycle processes.

• Perform operational support tasks for privileged access management tools (e.g. PAM
  360), including account onboarding and routine maintenance.
• Follow documented security procedures and expedite exceptions to IT leadership.

• Support Service Desk Plus (SD+) for ticket handling, categorization, and operational reporting.
• Ensure tickets are handled according to SLAs and internal processes.
• Assist in documenting procedures, runbooks, and operational workflows.

• Work under the guidance of senior IT leadership and external partners for advanced system changes.
• Escalate system‑level issues appropriately; does not independently design or implement infrastructure changes.
• Support audits, access reviews, and compliance‑related activities as requested.

• 3+ years of experience in IT support, Helpdesk, or IT operations roles.
• Hands‑on experience with:
  • Microsoft 365 user administration
  • Active Directory (basic administration)
  • ITSM tools (e.g. Service Desk Plus or similar)
• Strong troubleshooting and customer service mindset.
• Comfortable working in an on‑site manufacturing environment.
• Ability to follow documented procedures and escalation processes.

• Comprehensive compensation packages including a competitive salary and a rewarding bonus program.
• An inclusive and diverse work environment that fosters and encourages professional and personal development.
• Highly automated, clean, safe, and temperature‑controlled…