Patient Coordinator; Coley&Coley Family Eye Care

General Summary

The primary role is to provide high-quality patient experience by welcoming and communicating with patients and creating an efficient patient flow and flawless patient transition throughout the eye care experience.

• Prioritize a high level of patient satisfaction for all patients of the practice by warmly greeting patients upon entering, and completing the check-in and check-out process.
• Work collectively with staff, doctors, and patients by documenting patient information, updating records, and collecting patient payments.
• Answer and triage patient correspondences received via telephone, email, and fax; respond to inquiries in a timely fashion.
• Maintain patient records/files to ensure accurate record keeping, security, and confidentiality of files.
• Coordinate scheduling of patient appointments necessary to maintain patient flow, confirm all patients, and prepare charts for scheduled patients.
• Perform confidential administrative functions such as assembling reports, records release, and transmitting patient information to outside agencies.
• Responsible for keeping an organized front desk and front entry at all times.
• Work on special projects, cross-train in different departments, and perform other related duties as assigned or requested.

Typically has the following skills or abilities:

• One to two years of administrative experience with at least one year providing administrative support.
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment.
• Working knowledge of MS Office package.
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries.
• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made.
• Excellent interpersonal and rapport-building skills.
• Ability to ask appropriate and relevant questions to identify customer needs.
• Proven problem-solving, negotiations, and decision-making skills.
• Ability to use appropriate discretion and judgment in applying customer/call handling guidelines.
• Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment.

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

The information in this description indicates the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

VSP is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law. To help us ensure we meet our commitment to equal employment opportunity, please consider responding to the optional questions regarding race and gender.

This information is voluntary and will be kept confidential and will not impact the consideration of your application. Some jurisdictions may restrict responses to these questions; if you live in those jurisdictions, please select the option indicating you prefer not to answer.

Inquiries related to race and gender questions may be directed to the recruiter. #LI-ONSITE #LI-VENTURES