Financial Counselor

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Job Title: Financial Counselor

Overview

Tennessee Orthopaedic Alliance is the largest orthopaedic surgery group in Tennessee. TOA concentrates on the diagnosis and treatment of disorders and injuries of the musculoskeletal system which allow our patients to live their best life. For over ninety years we have been advancing the practice of orthopaedic surgery throughout the state.

Why join TOA?

• Stability – TOA has operated in Middle Tennessee since 1926 and has expanded to over 20+ locations across the state.
• Impact – TOA’s team members help patients live their best life and make a positive difference in the community.
• Work Environment – TOA fosters an excellent working environment focused on positivity, collaboration, job satisfaction, and engagement.
• Total Rewards – Comprehensive benefits including medical, dental, paid time off, and a 401(k) plan with company match and profit‑sharing.

Financial Counselor – Key Responsibilities

• Work the daily appointments – open balances and print statements for front desk collections.
• Meet face‑to‑face with patients regarding balances on their accounts.
• Explain patient benefits (deductibles, co‑pays, and co‑insurance).
• Set up payment plans.
• Submit adjustment requests and request patient refunds.
• Assist front desk with check‑out.
• Perform pre‑service collections for surgery deposits, ESI, and high‑dollar drugs.
• Schedule patients for appointments or follow‑ups.
• Work the self‑pay report (aging report & work log).
• Follow‑up on insurance denials.
• Collect patient payments.
• Perform any additional tasks assigned by Site Manager or Front Desk Supervisor.

Qualifications & Requirements

• Demonstrated success in a revenue cycle or healthcare business office with self‑pay or insurance collections.
• Exceptional customer‑service focus.
• Strong telephone communication skills.
• Ability to read and understand payer remittance advices, differentiate allowed charges, contractual adjustments, denials, patient responsibility, bundled payments, etc.
• Must meet average expectations for productivity and quality standards.
• Detail orientation and ability to recognize address changes, typing errors, coding mistakes, or other revenue‑cycle errors.
• Organize and prioritize day‑to‑day tasks to keep work assignments current.
• Strong mathematical skills to apply discounts accurately and maintain correct patient balances.
• Proficient in MS‑Excel for data analysis using formulas, pivot tables, and charts.

TOA is an equal‑opportunity employer. TOA conducts drug screens and background checks on applicants who accept employment offers.

Location:

Murfreesboro, TN

Salary: $50,000 – $125,000