Veterans Service Officer Job Murfreesboro area,Tennessee USA,Government

Position: VETERANS SERVICE OFFICER - 03092026-75889

VETERANS SERVICE OFFICER -

Location: Knox County
Last Day to Apply: Mar 15, 2026
Business Unit: Other Prof Svcs
Job Family: Veterans Services
Job Opening : 75889

LOCATION OF POSITION(S) TO BE FILLED

Department of Veterans Services, Administration / Cemetery Operations Division, Knox County.

A Motor Vehicle Records screening will be conducted prior to employment.

Qualifications

Education and Experience: Minimum one year of full-time college credit from an accredited institution.

Substitution of Experience for

Education:

Military Pay Grade of E-4 or above; honorably discharged.

Necessary Special Qualifications

Possess a valid motor vehicle's operator license.
Be accredited by the General Counsel of the Veterans' Administration within 12 months of employment.

Examination Method: Education and Experience, 100%, for Preferred Service positions.

Overview

An employee in this class performs veteran's benefits representation work by assisting veterans and their dependents in determining eligibility, filing claims for benefits, and evaluating decisions to determine if further action is needed.

Responsibilities

Evaluate Veterans Administration determinations for compliance and initiate additional action as needed.

Conduct interviews/assessments of the claimant to determine veteran's era of service, duty locations, and military professions to determine eligibility and compensation consideration.

Review documents such as DD214s, medical records, personnel files, and other relevant documents; create and submit claims package for adjudication.

File claims for benefits and services, maintain accurate recordkeeping and provide follow-up on claims to their conclusion.

Interpret Veterans Administration decisions and determinations to claimants; provide guidance to claimants of available options in accordance with applicable laws and regulations.

Communicate with the public and provide exceptional customer service.

Participate in all training events as directed by the department to maintain State and Federal credentials.

Travel to assigned counties on a regular basis to inform and assist veterans and dependents concerning entitled benefits at approved outreach events.

Competencies (KSA's) Competencies

Customer Focus
Resourcefulness
Instills Trust
Communicates Effectively
Tech Savvy

Knowledges

Clerical
Customer and Personal Service
Law and Government
Medical Terminology

Skills

Writing
Time Management
Active Learning and Listening
Systems Analysis
Reading Comprehension

Abilities

Written Comprehension
Problem Sensitivity
Prolonged Stamina
Speech Clarity
Deductive Reasoning

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