Guest Experience Internship- Admissions, Arcade & Rides Operation

Be a part of a fun, action-packed team where you will meet people from all over the world while gaining theme park operations experience at an award-winning go-kart park. Interns will learn multiple daily roles within our operation that are key areas for guest interaction:
Admissions, Arcade and Ride Operations. Learn to view your work role through the eyes of a manager as you learn to be a flexible and supportive team member who can focus on the basics of operations while maintaining excellence in safety, guest service and teamwork. Grow your leadership potential by gaining experience as a knowledgeable and flexible team member who can be a part of solving the challenges of the day.

This internship will provide valuable on-the-job experience and includes opportunities to participate in leadership training sessions and to complete a resume-building project.

• Assist guests in their purchases of tickets and arcade
• Operate POS and cash registers systems.
• Provide excellent guest service and answer guest questions.
• Provide a fun and safe Kids Amusement Ride experience for our guests
• Assist with arcade experience including the operation of virtual reality, redemption experience, being a game attendant or performing regular machine upkeep including loading tickets.
• Identify Guest Experience improvement opportunities and develop solutions and training tools.

• Fully embrace the Company Service Excellence Initiative by demonstrating “people first” actions for all internal and external customers and accepting responsibility for demonstrating empowerment decisions and actions during daily work.
• Adhere to Company ethical requirements, demonstrating the utmost integrity in all professional and personal matters.
• Respond to minor guests concerns in an effective manner looking for win-win solutions whenever possible; report to Department Management and/or MOD all serious guest situations, including any guest who is requesting a refund, angry/yelling/threatening, or alleging safety issues or improper conduct by a team member or guest.
• Promote a Harassment-free workplace by minimizing gossip, treating all team members with respect and reporting inappropriate behavior or conversations that could be considered harassment or discriminatory.
• Assist guests in their admissions, arcade and redemption selections.
• Share rider directions and assist guests with loading and unloading as needed.
• Answer general questions and be helpful, friendly and courteous.
• Welcome and assist Guests to find solutions to their questions and challenges/opportunities.
• Explain requirements in a respectful, positive and proactive manner.
• Share special offers with guests to provide best options.

• Maintain visual contact with the ride and guest
• Follow safety guidelines and promote safety
• Perform daily ride safety inspections and make regular observations for ride safety.
• Communicate, follow and ensure compliance with safety guidelines.
• Follow safe money-handling processes.
• Report any malfunction or unsafe or suspicious behavior immediately to supervisor.
• Maintain proper cleaning/ sanitizing and organizing procedures.
• Use proper radio etiquette.

• Acknowledge birthdays and special occasions for guests.
• Be enthusiastic and promote a friendly and fun atmosphere for our team members and guests.
• Promote a mutually supportive, unified, “we are all on the same team” relationship with team members in all department and divisions.

• Able to prioritize and flexible to work in the area where needed most to ensure the best guest experience
• Ensure that items purchased are recorded, maintain balanced cash drawers and practice consistent, professional cash handling skills.
• Complete necessary documentation of opening and closing, cleaning duties and timekeeping.
• Ensure professional development to enhance work knowledge, skills and abilities.
• Adhere to all company policies, procedures, rules, regulations, standards, guidelines, expectations and requirements.
• Ensure completion of work responsibilities and special projects in accordance with the designated timeframe, as determined by the reporting leader.
• Adhere to Company ethical requirements, demonstrating the utmost integrity in all professional and personal matters.
• Provide reporting leader with feedback, ideas and suggestions on a timely basis.
• Duties as assigned by the supervisor as deemed necessary for park operations.
• Accurate completion of all reports, checklists, forms and other recordkeeping requirements.
• Attend and embrace all company sponsored professional development and training opportunities to enhance work knowledge, skills and abilities.
• Actively identify areas of improvement and work towards positive changes.