Water - Customer Service Clerk

The purpose of this position is to conduct general office work.

• Must be able to communicate with others in spoken and written English to ensure the safe and efficient operations of the business.
• Ensures compliance with department’s policies and procedures.
• Enters customer data in computer to initiate or disconnect water services for billing purposes.
• Resolves customer inquiries, problems or complaints about bills or services.
• Initiates requests for account adjustments.
• Processes water and sewer taps
• Processes hydrant meter tap rentals to contractors.
• Assists in processing mail for posting of payments to customer's accounts.
• Ensures transactions comply with department policies and procedures.
• Ensures compliance with identity theft and red flags policies and procedures.
• Maintains a filing system for all documents related to special tasks.
• Ensures business customer's tax-exempt forms are updated.
• Serves as back-up to receptionist; receives and/or routes telephone inquiries for customer service.
• Serves as back-up to cashiers, including balancing cash drawer.
• Performs other work as assigned.

• Performs work that involves walking or standing some of the time.
• Involves exerting up to 10 pounds of force on a regular and recurring basis and sustained keyboard operations.

• Requires High School diploma or GED equivalent.
• Must have experience as a customer service representative, administrative assistant, or closely related.
• Must have basic math and computer skills.
• Ability to use a desktop calculator/adding machine.

• None.

The City of Murfreesboro is an Equal Opportunity Employer.