Water - Customer Service Clerk

DESCRIPTION

The purpose of this position is to conduct general office work.

EXAMPLES OF ESSENTIAL DUTIES

Essential Functions:

* Must be able to communicate with others in spoken and written English to ensure the safe and efficient operations of the business.

* Ensures compliance with department's policies and procedures.

* Enters customer data in computer to initiate or disconnect water services for billing purposes.

* Resolves customer inquiries, problems or complaints about bills or services.

* Initiates requests for account adjustments.

* Processes water and sewer taps

* Processes hydrant meter tap rentals to contractors.

* Assists in processing mail for posting of payments to customer's accounts.

* Ensures transactions comply with department policies and procedures.

* Ensures compliance with identity theft and red flags policies and procedures.

* Maintains a filing system for all documents related to special tasks.

* Ensures business customer's tax-exempt forms are updated.

* Serves as back-up to receptionist; receives and/or routes telephone inquiries for customer service.

* Serves as back-up to cashiers, including balancing cash drawer.

* Performs other work as assigned.

Physical Demands:

* Performs work that involves walking or standing some of the time.

* Involves exerting up to 10 pounds of force on a regular and recurring basis and sustained keyboard operations.

TYPICAL QUALIFICATIONS

Minimum

Education and Experience Requirements:

* Requires High School diploma or GED equivalent.

* Must have experience as a customer service representative, administrative assistant, or closely related.

* Must have basic math and computer skills.

* Ability to use a desktop calculator/adding machine.

Special Certifications and Licenses:

* None.

The City of Murfreesboro is an Equal Opportunity Employer.

CITY OF MURFREESBORO BI-WEEKLY PAYROLL CALENDAR FOR 2026

WORK WEEK: SUNDAY - SATURDAY
26 PAY DATES

Two Week Pay Cycle

Two Week Pay Cycle

STARTENDCHECK DATE

STARTENDCHECK DATE
14-Dec-2527-Dec-259-Jan-26

14-Jun-2627-Jun-2610-Jul-2628-Dec-2510-Jan-2623-Jan-26

28-Jun-2611-Jul-2624-Jul-2611-Jan-2624-Jan-266-Feb-26

12-Jul-2625-Jul-267-Aug-2625-Jan-267-Feb-2620-Feb-26

26-Jul-268-Aug-2621-Aug-268-Feb-2621-Feb-266-Mar-26

9-Aug-2622-Aug-264-Sep-2622-Feb-267-Mar-2620-Mar-26

23-Aug-265-Sep-2618-Sep-268-Mar-2621-Mar-263-Apr-26

6-Sep-2619-Sep-262-Oct-2622-Mar-264-Apr-2617-Apr-26

20-Sep-263-Oct-2616-Oct-265-Apr-2618-Apr-261-May-26

4-Oct-2617-Oct-2630-Oct-2619-Apr-262-May-2615-May-26

18-Oct-2631-Oct-2613-Nov-263-May-2616-May-2629-May-26

1-Nov-2614-Nov-2625-Nov-2517-May-2630-May-2612-Jun-26

15-Nov-2628-Nov-2611-Dec-2631-May-2613-Jun-2626-Jun-26

29-Nov-2612-Dec-2623-Dec-26

HOLIDAYS - 2026

Holiday Month Day Day  of Week New Years Day January1

Thursday Martin Luther King Day January
19

Monday President's Day February
16

Monday Memorial Day May
25

Monday Juneteenth June
19

Friday Independence Day July 4th (Observed July 3rd)3

Friday Labor Day September7

Monday Veterans Day November
11

Wednesday Thanksgiving Day November
26

Thursday Day after Thanksgiving November
27

Friday Christmas Eve December
24

Thursday Christmas Day December
25

Friday