Desktop Support Tech II

Job Description:Provides advanced technical support within a healthcare environment, ensuring timely and effective resolution of end-user issues. This role responds to support requests received via phone, email, and the IT ticketing system, resolving both Level I and Level II incidents in accordance with the Powers Health Incident Management Process. The Technician II is responsible for the installation, configuration, maintenance, and troubleshooting of desktop hardware, software, printers, mobile devices, and other end-user technologies across the organization.

The role also participates in project-related activities such as hardware/software rollouts and technology upgrades while maintaining compliance with IT standards, policies, and procedures.

This position requires strong technical expertise, clear communication, and an understanding of both clinical and non-clinical workflows. The technician must maintain accurate documentation, escalate complex issues as needed, and deliver exceptional customer service to staff at all levels.
Required Skills &

Qualifications:

Associate’s degree in Computer Science, Information Technology, or related field or equivalent work experience required.

Minimum of 3 years of desktop support experience required; healthcare experience preferred. Proven ability to troubleshoot, upgrade, and support Windows desktop operating systems, Microsoft Office applications, MS Outlook, and internet-based tools.

Excellent customer service, communication, and organizational skills.

Ability to repair and support hardware such as HP or Macintosh desktops and laptops preferred.

Demonstrated ability to manage multiple tasks and projects simultaneously.

Proven ability to work effectively with non-technical users at all organizational levels.

Experience using an ITSM ticket management system (e.g., Cherwell, Service Now) preferred.

Microsoft Certified Professional (MCP) certification preferred.

CompTIA A+ certification preferred.

Able to work independently and manage time efficiently.

Your Extraordinary Career Starts Here
We invite you to join our team of professionals where your unique talents will be well utilized in a work environment that promotes your further growth and development. In return for your valuable service and contributions, Powers Health offers a competitive wage and benefits package along with the necessary tools, resources, and mentoring opportunities to support your career advancement goals.
Our comprehensive benefits program includes, but is not limited to:Medical, dental and vision coverage

Wellness program, including free screenings

Healthcare and Dependent Care Spending Accounts (HSA)
Retirement savings plan

Life insurance

Disability income protection

Employee Assistance Program (EAP)
Fitness center discount program

Tuition assistance and career development

Paid Time Off (PTO)
Reward and recognition programs Join our team of healthcare professionals at Powers Health.
Apply today!

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