Quality Tech

Job Summary

Accountable for customer complaint investigations and outcomes. Coordinate servicing, issue replacements cabine or credits to customer.

• Run trending reports and initiate corrective action requests.
• Update complaints in the SAP system and ensure they are logged accurately and closed.
• Investigate product complaints through sample performance testing, image evaluation, historical data analysis, and other techniques; suggest product improvements based on findings.
• Write complaint investigation summary letters to the individuals who reported the issues.
• Issue credits, coordinate servicing, replacement orders, and RGA’s as required for complaint resolution.
• Follow up with the sales force on outstanding issues according to established time‑frames.
• Coordinate and track rework/stock checks of products in response to complaints.
• Maintain compliance with QST, ISO regulations and Medline policies and procedures.

• High School Diploma or equivalent.

• Experience delivering customer service to internal and external customers while meeting quality standards and evaluating customer satisfaction.
• Experience controlling and coordinating concurrent tasks, competing priorities, and critical deadlines.
• Experience with Microsoft Office Suite.

• At least 1 year of experience in Quality Assurance and Quality Control in an FDA‑regulated industry.
• Experience delivering customer service to internal and external customers while meeting quality standards and evaluating customer satisfaction.
• Experience controlling and coordinating concurrent tasks, competing priorities, and critical deadlines.
• Experience with Microsoft Office Suite.
• FDA‑regulated industry experience.

Medline Industries, LP and its subsidiaries offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

$23.25 – $33.75 hourly

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, and more for employeesindeed working 30 or more hours per week on average. For a more comprehensive list of our benefits . For roles working less than 30 hours per week, benefits include 401(k) contributions, access to the Employee Assistance Program, Employee Resource Groups, and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. configuração explore our Belonging page here.

Medline Industries, LP is an equal‑opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.