Supervisor Administrative Services - Clinics; Mundelein

Candidate must have an Associates Degree in business administration, healthcare administration or related field AND 2 - 4 years of healthcare billing experience OR 4-6 years of healthcare billing experience AND 3-5 years of supervisory experience.

• Supervision of Clinical Support Staff:
  Hires, trains and directs support staff in business operations. Performs performance reviews. Provides guidance, evaluation and supervision; responsible for corrective actions when necessary.
• Develops schedules for support staff to ensure coverage six days a week.
• Evaluates support staff productivity and assures efficiency.
• Leads support staff meetings geared towards team building and problem solving. Provides leadership for support staff at annual events.
• Assigns and oversees special projects performed by support staff.

• EMR Training:
  Teaches annual formal classes on the use of EMR to the annual cohort of master-level externs (about 50 students).
• Provides formal training on the use of EMR to BHS new associates and medical residents.
• Provides on-going consultation to staff and externs; assists in problem-solving; and offers additional communication and training as needed to ensure that trainees are using the system features properly.
• Creates and refreshes training materials on the use of EMR.
• Monitors billing batch errors to ensure appropriate disposition prior to month-end billing deadline.

• Administration of EMR/billing system in collaboration with System Administrator and management:
  Assists with installation and upgrades to the practice management software.
• Leads testing for administrative sections of the system and is responsible for aggregating defects to be sent onto the applicable vendor; tracks problems through resolution. Participates in the development of user acceptance test plans.
• Supervises change efforts with support staff for new technologies that are integrated with the EMR: ICD-10 and DSM-5, e-Prescribe, App Xtender, insurance portals, etc.
• Updates billing related tables (procedure codes, fee-matrix, procedure groups, etc.) as necessary.

• Payroll:
  Monitors payroll for all hourly and administrative employees.
• Checks and approves Advocate Works for 20+ employees.
• Manages holiday schedule in collaboration with management.

• BHS Safety Steward:
  Ensures all necessary materials are appropriately displayed and staff is knowledgeable about locations of safety tools.
• Participates in hospital committees and meetings in order to discuss and resolve safety issues.
• Assumes responsibility for ensuring that issues with the Environment of Care are resolved by the appropriate department/vendor.
• Acts as the Department Safety Liaison; attends safety and security committee meetings. Leads accreditation, licensure and certification efforts in Environment of Care and Life Safety.
• Monitors BHS space and electronic environment to ensure safety.
• Monitors BHS Safety Issues log and takes action to address newly-reported problems and near-misses.
• Trains administrative staff on safety protocols.

• BHS Human Resources Administration:
  Maintains accurate and up-to-date HR files on staff and students.
• Primary liaison to HR Direct.
• Represents HR compliance at BHS audits and surveys.

• Clinicians' license management, paneling, and malpractice insurance:
  Assures clinicians' and psychiatrists license management.
• Supervises timely paneling of BHS staff with insurers.
• Oversees malpractice insurances for…