Leasing Agent and Customer Service

Overview

Leasing Agent (Part-Time | Onsite – Muncie, IN)

Must rotate Saturdays with another Leasing Agent | Interviews immediately

Support occupancy goals by delivering strong customer service, managing leasing activity, and assisting with application processing and resident communications.

Leasing & Marketing

• Market available units through approved platforms
• Respond to leasing inquiries via phone, email, and guest cards
• Schedule and conduct property tours; ensure units are tour-ready
• Present unit features, pricing, policies, and lease terms accurately
• Assist with marketing efforts, including social media and property events

Applicant Processing

• Distribute, collect, and process rental applications
• Verify income, employment, rental history, and references
• Coordinate background and credit screenings
• Communicate application decisions professionally and confidentially
• Follow up on pending applications and prospects

Lease Coordination & Renewals

• Coordinate approved applications with the Property Manager
• Ensure required documentation is complete and submitted on time
• Support lease preparation, execution, and renewal follow-ups

Resident Relations & Customer Service

• Serve as a primary point of contact for prospects and residents
• Address inquiries promptly and escalate issues when needed
• Maintain a professional, customer-focused approach at all times

Administrative & Team Support

• Maintain accurate leasing and applicant records
• Log calls, tours, applications, and communications
• Update property management systems regularly
• Coordinate with the Property Manager and maintenance team
• Assist with move-in preparation and additional tasks as needed

Communication & Professional Standards

• Reliable and timely communication is a core requirement of this role. Failure to respond promptly to phone, text, or email outreach may result in disqualification.