CRM Developer Job Muncie area,Indiana USA,IT/Tech

Position Title:

CRM Developer

Compensation:

$75,000 - $85,000

Department:

Information Technology Services_A

About this opportunity:

Ball State University Information Technology is seeking a CRM Developer to drive the development and enhancement of the university’s customer relationship management system. In this role you will be responsible for installing CRM-based components, process development, and designing, implementing, and optimizing CRM solutions that align with BSU's business goals and improve customer engagement. You will have the opportunity to interact with other technical staff and with functional areas across campus.

If this sounds interesting to you, please apply.

-Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.

What you'll do and what you'll bring:
Position Function:

Build and manage integrations with other internal and external applications and databases. Work involves data migrations, systems integrations, and 3rd party applications. This position works closely with the CRM administrator and others in the Information Technology Team to configure and develop CRM solutions that support institutional business requirements. Provide in-depth technical support for all CRM systems for the campus community.

Duties & Responsibilities:

Support the development, operation, and management of the university CRM environment. Work closely with the Slate administrator, CRM development team, vendors, third‑party consultants, and end‑users as needed. Assist in configuring and maintaining the university's Slate instance. Provide day‑to‑day support to end‑users, including troubleshooting and documentation.

Responsible for developing in CRM IDEs along with leveraging delivered architectures and components and other technologies to build customized solutions. Technical leadership, setting best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement. Support data imports and integrations with third‑party systems. Manage source code in the institution’s source code repository for versioning and managing source code.

Review solution architecture with project team prior to design and development activities and investigate scalability and alignment with platform roadmap to meet business requirements.

Design and build proof‑of‑concepts and prototypes to evaluate functionality around the enterprise CRM ecosystem to deliver on key institutional and product objectives.

Define, communicate, and manage change (release) process to develop and implement new applications/code and updates to existing applications/code.

Identify, install, and maintain appropriate apps from third parties for event management, mass email and more.

Test new applications, functionality, and integrations. Troubleshoot and debug newly developed functionality.

Perform other related duties as assigned.

Minimum Qualifications:

Bachelor's degree from an accredited college or university by date of appointment.

Associate's degree plus an additional combination of education or experience in IT equivalent to two years.

High school diploma or GED plus an additional combination of education or experience in IT equivalent to four years.

At least five years of professional IT experience, including experience as a developer for an enterprise solution; demonstrated experience working with third‑party vendors making use of vendor product and services technical compatibilities. At least five years of enterprise system support.

Experience in communication and presentation skills;
Ability to meet with end‑users to capture and understand needs and processes to make informed recommendations for process improvement or system solutions. Must be willing to assure the continuity of enterprise systems and be available to provide support assistance on a 24 hour‑a‑day, 365 day‑a‑year basis.

Preferred Qualifications:

Bachelor's or Master's degree in a technology or business‑related program.
Five years of experience working in an IT environment at a higher educational institution.
Minimum of five years of CRM experience. Strong understanding of CRM…


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