Lead, Healthcare, Healthcare Administration

Lead Staff role at Youth Opportunity Center

The Lead Staff is a vital role in the day-to-day operations of YOC’s residential treatment programs. Responsibilities include training new direct care staff, serving as a floor supervisor when needed, monitoring milieu operations, and communicating with parents and placing agents regarding incidents and follow-up. The role requires excellent customer service skills, the ability to multi-task, sound professional judgement based on YOC policies and procedures, and a working knowledge of residents and their treatment needs.

The person will have direct, regular contact with children.

• Assists in training new employees through the mentoring process, providing ongoing feedback and direction
• Maintains a clear understanding of YOC’s treatment programs and ensures consistent implementation
• Assigns staff to accommodate program needs such as transportation, school, court, activities, etc. as needed
• Ensures compliance with all governing bodies and completes internal inspections on a consistent basis
• Provides crisis assistance by assessing and approving restrictive behavior management interventions
• Communicates employee performance problems to the appropriate supervisor, when deemed necessary
• Fulfills the role of a Youth Support Specialist when needed
• Provides customer service and acts as a resource to all visitors
• Professionally represents the YOC at court, treatment team meetings, etc.
• Maintains communication with supervisor and other program managers as needed
• Makes recommendations to supervisors for improvements within programs
• Assists with communication to all parties regarding incidents and follow‑up
• Ensures thorough, accurate and timely completion of all assigned documentation
• Reviews documentation from Youth Support Specialists for accuracy and appropriate content

A bachelor’s degree and one (1) year of work experience in a child care institution; or two (2) years of college and two (2) years of work experience; or a high school diploma/GED and four (4) years of work experience.

Must demonstrate awareness of cultural and socioeconomic differences of clients, value a nurturing family environment, commit to empowering others to solve their own problems, establish respectful relationships, and set appropriate limits.

• High attention to detail
• Excellent time management skills and ability to support multiple work assignments simultaneously
• Strong customer service and communication skills
• Strong computer application skills
• Ability to take initiative and formulate action plans to accomplish goals
• Adaptability and flexibility in dealing with a variety of people and situations
• Clear communication with a wide range of internal and external constituents
• Problem identification and resolution skills
• Ability to prioritize and plan work to maximize efficiency

None

Typical work week is 40 hours (days and times vary by program). Position requires additional hours when necessary to meet program needs. The Lead Staff regularly contacts YOC program/clinical staff, office administration, Youth Support Specialists, and campus visitors, as well as state agencies, accrediting bodies, and placing agencies by phone and in person. Courtesy and professionalism are expected at all times.

Full‑time position with a competitive hourly wage and benefits package.

Location:

Muncie, IN