Video Teller

IN0550 Muncie - Charles St, PA0733 Administration Center - Building #3, PA0736 Administration Center

The Video Teller enhances the customer experience by assertively caring for our customers through providing excellent service, product offerings, and expanding relationships through the use of the Interactive Teller Machine (ITM).

This position is eligible for a shift differential.

• Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment
• Serve the customer in a comfortable, professional, and friendly manner through video and possess the ability to multi-task by operating several computer programs at one time
• Build customer relationships by actively listening to determine needs while explaining Northwest products/services and advising the customer accordingly
• Identify cross-selling opportunities, selling new or additional products or services that meet customers’ needs, and make appropriate referrals to other areas within Northwest; meet or exceed all related referral goals, if assigned
• Work independently using effective problem-solving skills to resolve issues; effectively use position authority and knowledge of operating and security procedures in order to make on-the-spot decisions including exceptions, adjustments, and overrides
• Able to effectively utilize bank systems to efficiently and accurately process business and balance drawer
• Resolve complex and non-routine inquiries concerning Northwest policy and operating procedures; research and solve customer’s problems as time permits, refer more difficult situations to the branch staff or appropriate department
• Possess advanced knowledge of and utilize electronic delivery channels including but not limited to the ITM, electronic banking products and company website to facilitate customer transactions
• Maintain working knowledge of line of credit teller activities and other advanced teller activities including complex deposits and loan payments
• Able to thoroughly and reasonably explain Northwest policies and procedures to customers
• Video tellers may be required to work outside normal business hours and on Saturdays

• High School Diploma Or equivalent preferred
• 2 years Customer service experience preferred
• 2 years Bank-related operational support experience preferred
• 2 years Sales experience or previous teller experience preferred
• Computer and technology experience preferred
• Strong interpersonal and communication skills
• Strong math skills, attention to detail, ability to work under pressure, process multiple transactions and maintain accuracy

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.