Account Manager/Route Manager
Listed on 2026-01-25
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Business
Client Relationship Manager, Business Development, Business Management -
Sales
Client Relationship Manager, Business Development
Overview
The Account Manager is responsible for building and maintaining strong client relationships, ensuring market and vending merchandising compliance, and managing contract life cycles to drive customer retention and profitable growth. This person will serve as the central point of contact for clients and drivers within their territory, fostering trust and satisfaction, while ensuring Continental's service standards, contractual obligations, and brand experiences are consistently delivered at the highest level.
Department: Muncie Vend 201715 •
Employment Type: Full Time •
Location: Muncie •
Reporting To: Timothy Clark •
Compensation: $65,000 - $70,000 / year
Description
The Account Manager is responsible for building and maintaining strong client relationships, ensuring market and vending merchandising compliance, and managing contract life cycles to drive customer retention and profitable growth. This person will serve as the central point of contact for clients and drivers within their territory, fostering trust and satisfaction, while ensuring Continental's service standards, contractual obligations, and brand experiences are consistently delivered at the highest level.
This position is based in Kokomo, Indiana, with travel to Fort Wayne and Muncie.
Essential Duties & Responsibilities- Client Relationship & Client Obsession
- Serve as a client advocate to ensure satisfaction and long-term retention.
- Proactively develop a deep understanding of client needs and goals.
- Implement a structured client onboarding and performance rhythm including consistent business reviews.
- Monitor and improve client engagement through surveys, feedback loops, and formalized communications.
- Create client-specific success KPIs and regularly update clients on progress.
- Lead a "Clients for Life" strategy to deliver a world-class customer experience.
- Manage onboarding and hand-offs from Sales to Operations, ensuring expectations are aligned.
- Market & Vending Merchandising Compliance
- Ensure all Market Twenty 4 Seven and vending locations are merchandised according to company standards.
- Conduct regular audits of markets and vending operations to ensure brand consistency, freshness, product diversity, and compliance with merchandising standards.
- Collaborate with operational and marketing teams to optimize product selection based on customer preferences, leveraging our proprietary Market 24/7 technology.
- Actively participate in launching new installations and promotional activities.
- Contract Management
- Manage the full contract lifecycle, including renewals, amendments, and renegotiations.
- Maintain contract records, key dates (e.g., expirations), and renewal pipelines via CRM and Smartsheets.
- Support the Contract Expiration Process by segmenting accounts, setting alerts, and participating in renewal planning.
- Participate in proposal development, financial proforma creation, and client presentations.
- Coordinate cross-functional teams (Sales, Marketing, Operations) to ensure contractual obligations are met and value is consistently delivered.
- Employee Retention & Development
- Foster a positive, collaborative, and high-performance culture among drivers and field personnel.
- Lead the full employee lifecycle: recruiting, onboarding, training, coaching, and performance management.
- Implement incentive programs, mentorship models, and career pathways to boost retention.
- Serve as a role model by embodying Continental’s values of respect, integrity, and innovation.
- Bachelor's degree in Sales, Business, Marketing, or Supply Chain Management, or equivalent industry experience.
- 5+ years' experience in food service, route management, or vending services; prior B2B sales experience strongly preferred.
- Strong proficiency with CRM systems (Salesforce preferred), Microsoft Office, and communication tools.
- Exceptional ability to foster trust, credibility, and client satisfaction.
- Results-driven with a can-do attitude, flexible, and capable of balancing client and business needs.
- Valid Driver's License required; ability to operate a company vehicle.
- Strong physical ability to meet demands including lifting, standing, and walking.
- High energy, resilience,…
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