Operations Support Administrator

Job Description

Job Title:

Operations Support Administrator

Posting

Start Date:

2/27/26

Indiana American Water is seeking a motivated, highly organized professional to join our team in Muncie, IN
. The Operations Support Administrator is a key role in facilitating daily office activities including scheduling and assigning work, ordering materials, working closely with internal and external customers, and coordinating with vendors. Our ideal candidate will have experience working in a fast‑paced office setting and possess strong communication and customer service skills.

This position is responsible for performing a variety of advanced administrative activities and support involving the operations of water treatment and distribution systems, field operations and/or regulatory compliance.

• Processes and maintains a variety of advanced accounting information including, but not limited to, payroll, accounts payable, invoices, inventory issues/receipts, purchase orders, customer payments, and bank deposits
• Researches, compiles and updates information in various systems, including database, spreadsheet and word processing programs
• Maintains financial and/or other business records, journals and ledgers
• Interacts with internal/external customers regarding various issues and provides any additional assistance
• Researches and resolves difficult customer questions, concerns, difficulties, inquiries and/or problems
• Prepares and responds to data requests and executes work orders, service orders, error reports, set‑ups, etc. in various configurations such as Powerplant, Advantex and Orcom
• Compiles and reviews numerous essential reports on a daily/weekly/monthly basis
• Performs other duties as assigned

• Advanced knowledge of office procedures
• Advanced math knowledge
• Advanced knowledge of water distribution systems and water and wastewater field operations
• Advanced working knowledge of computer programs
• Advanced knowledge of network and maintenance related issues
• Advanced knowledge of company billing guidelines and state billing regulations

• Minimum of 2-5 years related clerical experience required
• High School diploma or GED required

• General office environment
• In some instances must be able to lift up to 10 lbs. maximum and occasionally lift various items

• Full‑time, on‑site
• Monday‑Friday, 7:30am‑4pm
• Overtime as needed

• None or minimal travel required

• Champions safety
• Collaborates
• Cultivates innovation
• Customer obsessed
• Drives Results
• Nimble learning