Vice President - Lead Client Partner - Insurance

Overview

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform m large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on Linked In, X, You Tube, and Facebook.

Inviting applications for the role of Lead Client Partner - Vice President - English. This role is responsible for driving growth for a portfolio of clients and acts as the CEO for their account. The role must develop deep internal and external relationships and have the industry, domain, and business acumen to effectively partner with our clients’ executive teams. The role may manage a sales team in addition to owning a $50M+ portfolio.

• Responsible for driving growth within a global or regional portfolio of >$30M through partnership with enterprise sales and mining of existing relationships; identify/close/deliver consulting opportunities as well as larger transformation opportunities including managed services
• Build vision for portfolio and enable vision through strategic roadmaps including the creation and implementation of growth plans for key/strategic accounts
• Leads account planning and account strategy
• Understands the levers that impact P&L and contract or change management to drive improved account performance
• Understands how to set up operational processes and approaches that help optimize account management, including an overall client engagement strategy
• Actively involved in industry associations and forums
• Owns the P&L for the account (in collaboration with Operations)
• Develops meaningful internal/external relationships with C-suite leaders across organizations; drives thought leadership conversations
• B-builds reputation as a trusted advisor with CXO & Business Leaders by developing a nuanced understanding of client’s strategic goals/pain points/market opportunities; and shares creative ideas and new value propositions regularly.
• Responsible for Client Satisfaction and NPS
• Determines and orchestrates the needed flying formation to support the account
• Acts as a consultant to clients in the area of business and provides insights/directions on how to use new technologies to drive a transformation agenda relevant to Board and “C” level executives
• Understands how to lead Digital and Data-Tech- AI as the tip of the spear with clients (not just traditional IO/BPO)
• Drives sales teams' performance using sales planning tools, processes, and metrics. Provides thought-leadership and direction
• Facilitates the commercial details and negotiation of an opportunity, such that both parties are satisfied with the value gained
• Understands how to construct Genpact’s Impact Commercial Models that align with client's business drivers and objectives
• Understands how to navigate political landscape at client and internally at Genpact
• Responsible for the full end-to-end lifecycle of entire team including hiring, onboarding, assessing, and evaluating performance and firing team members
• Provide leadership to the team through coaching, mentoring, training, and career development of staff
• Consults with leadership and HR on sensitive and difficult employee situations and issues
• Builds meaningful relationships and community within the team through honesty, integrity, and authenticity
• Has a clear vision and the ability to communicate the vision to team…